| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing (account)
• Discuss (mail) |
| Lines of code | 812 |
| Technical Name |
stripe_dispute_management |
| License | OPL-1 |
| Versions | 17.0 16.0 15.0 14.0 |
When you have a Stripe Payment Dispute, you'll go to the Stripe Dashboard to handle it. However, with this app, you'll easily manage Stripe Payment Disputes from Odoo.
Through webhooks, Odoo will automatically create disputes and update dispute status, while also notifying the dispute status to the manager.
Configuration Required
1. Install Stripe SDKs through pip
pip3 install --upgrade stripe
Please refer to the document below for more details.
https://docs.stripe.com/libraries
2. Configure webhook event
- Go to Stripe webhook in dashboard developer.
- Click 'Add endpoint' button.
- Change 'your_domain.com' to your real domain.
- The endpoint URL must be https
- Add 3 events: 'charge.dispute.created', 'charge.dispute.updated' and 'charge.dispute.closed'
3. Enable 'Stripe Charge Dispute Manager' group
- Go to user's setting and 'Stripe Charge Dispute Manager' group
List features:
1. Automatically create a Stripe dispute object when a new dispute occurs on Stripe.
At the same time, all users within the 'Stripe Charge Dispute Manager' group will be added to the followers of this Stripe dispute object,
and an email will be sent to these users for notification.
2. Accept and Close Dispute.
If you don't have any evidence to provide and happy to refund. You can click 'Accept Dispute' button.
The Dispute Status will be Lost.
3. Upload Evidence to Stripe.
You can upload evidence to Stripe from Odoo. The types of files you can provide to Stripe are PDF, PNG, or JPG.
And the maximum file size is 5 MB. This is list evidences you can provide to Stripe.
Please refer to the document below for more details.
https://docs.stripe.com/api/disputes/update
After you have filled in all the evidence, click the 'Upload Evidence' button to upload evidence to Stripe.
If the file you provide is compatible with Stripe's format, you will see a blue text line indicating the Stripe file ID,
otherwise it will be shown in red text. You should double-check the format and adjust it to meet Stripe's requirements.
4. Submit Evidences to Issuer.
After you have uploaded all the evidence, you decide to submit this evidence to the issuer (customer bank) by clicking the 'Submit Evidence' button.
After you have submitted evidence to the issuer, you cannot change or upload additional evidence to Stripe. The dispute status will be 'Under Review'.
If the issuer requires you to provide more evidence, Stripe will notify Odoo via webhook and update the dispute status to 'Needs Response'.
At this point, you can upload additional new evidence and submit these evidence to the issuer.
Please refer to the document below for more details.
https://docs.stripe.com/disputes/how-disputes-work?dashboard-or-api=dashboard
5. Automatically update dispute status.
When there is a change in dispute status, Stripe will notify Odoo via webhook, and Odoo will send an email to the followers.
However, you can manually check the dispute status by clicking the 'Update Status' button.
6. Link to Transaction, Sale Order and Invoice.
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Email Support: huynh.giang.son.gs@gmail.com
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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