$ 20.59
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Forum (website_forum)
• Discuss (mail) • Website Live Chat (im_livechat) • Website Builder (website) |
Community Apps Dependencies | Show |
Technical Name |
im_chatbot_forum |
License | AGPL-3 |
Website | https://odooengineering.com/ |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Forum (website_forum)
• Discuss (mail) • Website Live Chat (im_livechat) • Website Builder (website) |
Community Apps Dependencies | Show |
Technical Name |
im_chatbot_forum |
License | AGPL-3 |
Website | https://odooengineering.com/ |
Chatbot Forum Post and Comment Replies
An add-on feature for the existing Customer Service Chatbot module (included as a dependency).
Automatic Replies to Forum Posts and Comments
- Enable chatbot replies on the forum posts and comments.
- Chatbot responds only if it can find a good enough match to the comment from it's training data (above the low confidence threshold defined for the chatbot).
- Replies can either be enabled for all posts/comments or only the ones containing the specified phrases (* wildcard can be used to specify those).
Tehnical pre-requisites:
This module requires/depends on the main Chatbot module to work (im_chatbot).
External dependencies needed for this module to work are:
- chatterbot python module
- mongoDB installed on the same server instance
(for chatbot's conversation data)
Contact us
- Vernon Hogan, BulkTP
Customer Service Chatbot
Installation
Prerequisites that you have to install for this module to work:
- Install this python module in a usual way:
- pip install chatterbot
- and also make sure you have mongoDB installed on the same machine - mongoDB
- sudo apt-get install mongo
Configuration
After you install the module, go to [[ Live Chat ]] >> Channels and enable the bot (as always on or only when there are no operators logged in).
- Set the bot's name and 'low confidence' options, which determine how it will respond when it can't find a good match/response to a query.
Usage
Make it perfect, train the bot to learn to respond to queries you want.
- Train the bot, by going to [[ Live Chat ]] >> Chatbot >> Training
- Set notify phrases, which trigger E-mail nofitications, by clicking [[ Live Chat ]] >> Chatbot >> Training
- Train it from a Twitter account data, by entering the twitter Oauth information on [[ Live Chat ]] >> Chatbot >> Twitter Settings
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