Bundle of Website Helpdesk Support Ticket
by Probuse Consulting Service Pvt. Ltd. http://www.probuse.com$ 398.70
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
CRM (crm)
• Project (project) • Sales (sale) • Calendar (calendar) • Discuss (mail) • Invoicing (account) • Timesheets (hr_timesheet) • Employee Directory (hr) • Website Builder (website) |
Community Apps Dependencies | Show |
Technical Name |
website_helpdesk_ticket_bundle |
License | See License tab |
Website | http://www.probuse.com |
Versions | 16.0 17.0 14.0 13.0 11.0 12.0 10.0 15.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
CRM (crm)
• Project (project) • Sales (sale) • Calendar (calendar) • Discuss (mail) • Invoicing (account) • Timesheets (hr_timesheet) • Employee Directory (hr) • Website Builder (website) |
Community Apps Dependencies | Show |
Technical Name |
website_helpdesk_ticket_bundle |
License | See License tab |
Website | http://www.probuse.com |
Versions | 16.0 17.0 14.0 13.0 11.0 12.0 10.0 15.0 |
Website Helpdesk Ticket Bundle
You can purchase this bundle or you can purchase individual app(s) as well. Contact us if you have any questions.
Available Features:
Website Helpdesk Support Ticket and Issue Management
Website Helpdesk Support Ticket and Issue Management
This module allow you manage your customer support ticket, ticket portal, billings for support, Timesheets.
Main Features:
* Your Customer can send support ticket/helpdesk request from your website and also attach documents.
* Generation of unique ticket on submission and record it as ticket in backend.
* Customer can check status of all support tickets submitted by him/her on My Account page.
* Print PDF - Helpdesk Support Ticket
* Support User / Technician can communitcate with customer using chatter and fill timesheet.
* Support Manager can close ticket and send bill to customer.
* Customer can give feedback and rating of ticket.
* Manage your support tickets using assignment to multiple support teams.
* Manage prepaid hours of customer for helpdesk tickets.
* Create customer invoices from timesheet lines/activities.
* Add Time In and Time Out on timesheet lines/activities.
Menus Available:
- Helpdesk
- Helpdesk/Configuration
- Helpdesk/Configuration/Helpdesk Teams
- Helpdesk/Configuration/Stages
- Helpdesk/Configuration/Ticket Types
- Helpdesk/Configuration/Type Of Subject
- Helpdesk/Helpdesk
- Helpdesk/Helpdesk/Helpdesk Tickets
- Helpdesk/Helpdesk/Analytic Accounts
- Helpdesk/Reports
- Helpdesk/Reports/Helpdesk Analysis
- Helpdesk/Invoice/Timesheets to Invoice
For More Details: http://www.odoo.com/apps/modules/11.0/website_helpdesk_support_ticket
Help Desk Service Level Agreement (SLA)
Help Desk Service Level Agreement (SLA)
This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.
Main Features:
- Allow to you to setup SLA Levels under configuration.
- Allow you to link SLA level on your Customer form.
- Calculating Deadline of tickets based on SLA level configuration. System allow you to setup SLA level by selecting Category of ticket and priority based on that you can configure number of Hours/Day/Week to have automatic Deadline on Tickets.
- Helpdesk SLA Team: You can setup support team with their Working Time/Calendar and setup Estimated Response Time / Reply Time / Working Time for that stage.
- View SLA time logs for that ticket on helpdesk form based on Helpdesk SLA Team setup.
- Helpdesk SLA Analysis to anlysis your SLA logs by ticket numbers.
- For more details you can contact us or watch Video.
* Only compitible for Odoo Community Edition of Odoo.
System Created New Menus:
- Helpdesk/SLA/Helpdesk SLA Levels
- Helpdesk/SLA/Helpdesk SLA Analysis
- Helpdesk/SLA/Helpdesk SLA Team
For More Details: http://www.odoo.com/apps/modules/11.0/helpdesk_service_level_agreement
Service Level Agreements to Customer for Helpdesk/Support
Service Level Agreements to Customer for Helpdesk/Support
This modules allow you to create service level agreements and print and send your customer by agreeing SLA level.
Main Features:
- Add Service Level Agreement on Contract/Service Level Agreement of your Customer.
- Print Service Level Agreement in PDF from Contract/Service Level Agreement of your customer and send it.
Menu Items by App:
Helpdesk/Contracts/Service Level Agreements
For More Details: http://www.odoo.com/apps/modules/11.0/customer_sla_contract_helpdesk
Helpdesk Support Ticket Locking System
Helpdesk Support Ticket Locking System
This module allow ticket user / technician to lock the support ticket he/she is working on.
Main Features
* Lock the Helpdek ticket anytime for given start and end datetime.
* Unlock feature.
* Only user who is locked ticket can update values on ticket.
* Other user will be getting error if they try to update locked ticket.
For More Details: http://www.odoo.com/apps/modules/11.0/helpdesk_ticket_lock_system
Contact / Support
Introducing
Probuse Consulting Services Pvt. Ltd.
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Our Services
Odoo Implementation
Odoo Support
Odoo Customization
Odoo Migration
Odoo Training
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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