Helpdesk ticket to an agreement
by Open Source Integrators https://github.com/ursais/osi-addons
Odoo
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Contacts Directory (contacts) • Discuss (mail) • Sales Management (sale_management) • Invoicing Management (account_invoicing) |
Community Apps Dependencies | Show |
Lines of code | 2273 |
Technical Name |
agreement_helpdesk |
License | LGPL-3 |
Website | https://github.com/ursais/osi-addons |
Agreement / Helpdesk Ticket
Odoo Agreement App does not provide an easy way to access helpdesk tickets related to an agreement. Some organizations needs to have a quick access to helpdesk tickets to track the performance of an agreement.
This module allows you to link a helpdesk ticket to an agreement and adds a smart button on the agreement to look at the list of related helpdesk tickets.
Usage
- Go to Helpdesk > Tickets
- Select or create a helpdesk ticket and set the agreement
- Go to Agreement > Agreements
- Open the previous agreement
- Click on the smart button "Tickets" to see the list of related helpdesk tickets
Credits
- Bhavesh Odedra <bodedra@opensourceintegrators.com>
- Sandip Mangukiya <smangukiya@opensourceintegrators.com>
Contributors
- Open Source Integrators <contact@opensourceintegrators.com>
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