Helpdesk - Stockby Open Source Integrators
Helpdesk - Stock
Odoo Helpdesk App allows to manage support tickets or customer service requests. The app does not support the logistic side of those activities: Sometimes, helpdesk users need to ship materials to the customer or to the serviced location to solve a ticket.
This module allows the Helpdesk user to request materials to be shipped to the customer location or serviced location and follow up with the Inventory team.
- Create a helpdesk ticket with a customer
- In Materials, add products with quantity
- Click on Confirm
- The delivery order is created
- The transfer is set on the ticket
- The state is updated to Confirmed
- The product, description and quantity requested cannot be changed
- Transfer partially the delivery order
- The state is updated to Partially Shipped
- Transfer completely the delivery order
- The state is updated to Done
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