Helpdesk - Stock

by
Odoo          
v 11.0 Third Party 20
Download for 11.0 series Deploy on Odoo.sh
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Technical name helpdesk_stock
LicenseLGPL-3
Websitehttps://github.com/ursais/osi-addons
Required Apps Inventory Management (stock)
Timesheets (hr_timesheet)
Helpdesk (helpdesk)
Project (project)
Employee Directory (hr)
License: LGPL-3

Helpdesk - Stock

Odoo Helpdesk App allows to manage support tickets or customer service requests. The app does not support the logistic side of those activities: Sometimes, helpdesk users need to ship materials to the customer or to the serviced location to solve a ticket.

This module allows the Helpdesk user to request materials to be shipped to the customer location or serviced location and follow up with the Inventory team.

Usage

  • Create a helpdesk ticket with a customer
  • In Materials, add products with quantity
  • Click on Confirm
    • The delivery order is created
    • The transfer is set on the ticket
    • The state is updated to Confirmed
    • The product, description and quantity requested cannot be changed
  • Transfer partially the delivery order
    • The state is updated to Partially Shipped
  • Transfer completely the delivery order
    • The state is updated to Done

Credits

Contributors

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