Helpdesk Ticket Parent

by
Odoo          
v 11.0 Third Party 26
Download for 11.0 series Deploy on Odoo.sh
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Technical name helpdesk_ticket_parent
LicenseLGPL-3
Websitehttps://github.com/ursais/osi-addons
Required Apps Helpdesk (helpdesk)
Timesheets (hr_timesheet)
Project (project)
Employee Directory (hr)
License: LGPL-3

Helpdesk - Parent Ticket

Odoo Helpdesk does not allow to relate tickets with each others.

Helpdesk teams need a way to track several individual issues under one parent ticket. This type of ticket is usually created during troubleshooting when an agent (Levels II and II) detects that the issue is further away from the end-user who reported it and it is affecting or will potentially impact other end-users or dependent products/services.

This module allows the helpdesk user to set a parent-children relationship between helpdesk tickets.

Usage

  • Go to Helpdesk
  • Create or select a ticket
  • Set his parent
  • Go to the parent to see all his children
  • In the search view, use the Parents filter to get the list of tickets whose parent is not set. Use the Children one to get the ones whose parent is set.

Credits

Contributors

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