Customer Service Chatbot
Always have a customer service chat available to website visitors
even when operators aren't online.
- Turn the chatbot on all the time or only when operators are offline.
- Give it a name, as it appears to visitors.
- Comes pre-configured with basic English vocabulary/training data.
- There are 16 languages available, for which you can load basic conversation data from Chatterbot's corpus data (English being the default one):
- Traditional Chinese
- Train it to respond any way you like by entering an input query and a response to it.
- Export the conversation database into a textual file which you can edit and import back again.
- Import the conversation data from your Twitter account.
- Define Notify phrases which trigger an e-mail notification when a visitor asks/uses this term while talking to the chatbot.
- You can always jump in the conversation between the visitor and bot as it happens.
- All Livechat channel members can see the chatbot's discussions as they happen.
- Specify the options for a low confidence response (a percentage match and a response it will give back when it can't provide a good match for the input).
- Place links in the reponses by using [product_123] where 123 is the product's ID, also [company_email] returns the Company's e-mail address.
- Uses the same livechat widget from the Odoo's original Livechat module.
- For a closer look at Chatterbot library click here .
Always there to answer
your visitors questions
Have your customer service always available, 24/7!
Teach the bot to respond any way you want.
Works with the Odoo's original chat widget.
You can always join a discussion
the chatbot is having with a visitor.
The chat window is visible live to all the channel members.
Get e-mail notifications when certain phrases are asked by visitors.
Define Notify phrases which will trigger an e-mail notification
whenever a visitors enters them into the chat window.
Entire sentences can be used,
or individual terms using the wildcard notation (*).
For example a term 'How much*cost*' would be triggered when a website visitor asks a question 'How much would it cost to get this done?'.
Train the bot.
and import/export conversation data.
Train/teach the bot any responses you want in a conversation-like way.
It also learns from every new discussion it has with website visitors.
You can always edit this data manually by exporting it
to a file and importing it back after modifications.
Train the bot from Twitter data.
Currently it loads random posts and their responses
from your Twitter account into the bot's databases.
You can always edit this manually by exporting it
and importing it back again after modifying the responses.
External dependencies needed for this module to work are:
- chatterbot python module
- mongoDB installed on the same server instance
(for chatbot's conversation data)
- Vernon Hogan, BulkTP
- Antonio Buric, InfoTerra
Customer Service Chatbot
Prerequisites that you have to install for this module to work:
After you install the module, go to [[ Live Chat ]] >> Channels and enable the bot (as always on or only when there are no operators logged in).
- Set the bot's name and 'low confidence' options, which determine how it will respond when it can't find a good match/response to a query.
Make it perfect, train the bot to learn to respond to queries you want.
- Train the bot, by going to [[ Live Chat ]] >> Chatbot >> Training
- Set notify phrases, which trigger E-mail nofitications, by clicking [[ Live Chat ]] >> Chatbot >> Training
- Train it from a Twitter account data, by entering the twitter Oauth information on [[ Live Chat ]] >> Chatbot >> Twitter Settings
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Please log in to comment on this module
- The author can leave a single reply to each comment.
- This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
- If you want to start a discussion with the author or have a question related to your purchase, please use the support page.
@David: because it's a website chatbot and it depends on the website_livechat module to be loaded to the website. I don't think I fully understand your concern to be honest, as it's not an enterprise module, you should be able to have it without upgrading. Please contact us via the Email button above for any further inquiries - we do not receive notifications for comments posted through here.
Why do you require website builder for this addon? This requires us to upgrade to commercial Odoo license. This is not feasible for us, we use our open source code.
@Leandro R Lopez
Hi Leandro, this means that you either: 1. don't have the chatterbot python library installed on the system or 2. don't have MongoDB installed and started on the server. Please check the documentation tab above and make sure these two things are satisfied.
Error on module install.
File "/opt/odoo/modules/im_chatbot/models/im_livechat_chatbot.py", line 127, in load_initial_chatbot_db bot.set_trainer(ChatterBotCorpusTrainer) AttributeError: 'dict' object has no attribute 'set_trainer'