649.02

v 10.0 v 11.0 v 12.0 Third Party 29
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies CRM (crm)
Project (project)
Calendar (calendar)
Contacts Directory (contacts)
Discuss (mail)
Lines of code 18811
Technical Name ringcentral
LicenseLGPL-3
Websitehttps://www.serpentcs.com
Versions 16.0 15.0 14.0 11.0 10.0 12.0 13.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies CRM (crm)
Project (project)
Calendar (calendar)
Contacts Directory (contacts)
Discuss (mail)
Lines of code 18811
Technical Name ringcentral
LicenseLGPL-3
Websitehttps://www.serpentcs.com
Versions 16.0 15.0 14.0 11.0 10.0 12.0 13.0

Odoo Ringcentral Integration

Module allows you to make phone call,receive phone call,managing messages and keep track of logs.

Features

Allows to perform calling operations.
Provides feature sending and receiving messages.
Provides facility to view call and other logs.
Ringcentral contact synchronization with odoo.

Configuration in Ringcentral

The configuration at ringcentral side will be as below.

Configuration in Odoo

Module allows you to make phone call,receive phone call,managing messages and keep track of logs.

Configuration parameters

Ringcentral server
Host and port number
Redirect uri
App secret
App key

Note: The Ringcentral App Key will be your API Server URL in your ringcentral account, and Ringcentral App Secret will be your client secret of your ringcentral account as above mentioned in image.

Login in Ringcentral

To perform any operation in ringcentral module user has to login,after login in ringcentral user will able to view right side menus.

Making a call via dialer

If user wants to make a call,user has to use modules dialer, after dialing a number user will able to make call.

Creating and sending messages

To compose the new message user has to click on chat icon and they can manage message operations,in this menu user is also able to view message history.

Viewing messages

Use message menu to view log of every type of messages.

Users contacts

Use contact list to fetch contacts of ringcentral application user and also syncs the contacts of user's ringcentral account.

Viewing missed and all call logs

If user wants to see every call logs,he/she can view call logs via above screen.

Managing phone calls

After accepting a phone call user will able to mute, set call on hold , record a phone call etc.

If any phone call arrives, then call screen will appear as per above and user can either answer, reject or forward the call using above incoming call screen.

After accepting a phone call user will able to mute, set call on hold , record a phone call.User will also manage the phone call other things like phone call about and notes etc.

Make call directly using partner form

You can go to any person's detail form and you can make a call.

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Updated to V17?
by
Mission Critical Inc
on 3/13/24, 8:15 PM

Just checking in to see if this is coming available soon for V17?

Re: Updated to V17?
by
Jay Vora - SerpentCS
on 3/15/24, 1:14 AM Author

Hello,

Ringcentral v17 currently on final testing phase, will available soon.

Thanks.


Ringcentral Odoo integration
by
Daly Babay
on 12/16/19, 6:51 AM

Hi I need to integrate ringcentral and have the tools that a call center has like processing a call lsit at ones ... Is this possible with your module?

Re: Ringcentral Odoo integration
by
Jay Vora - SerpentCS
on 12/16/19, 7:29 AM Author

Daly, Yes, the Ringcentral integration module we have it as open window for integrating with any tools you need. You may reach us at contact@serpentc.com and we will serve you for the development. Thanks.