| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 4775 |
| Technical Name |
sh_helpdesk |
| License | See License tab |
| Website | https://www.softhealer.com |
| Versions | 12.0 13.0 16.0 15.0 11.0 14.0 17.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 4775 |
| Technical Name |
sh_helpdesk |
| License | See License tab |
| Website | https://www.softhealer.com |
| Versions | 12.0 13.0 16.0 15.0 11.0 14.0 17.0 |
Help Desk
Are you looking for fully flexible and customisable helpdesk in odoo? Our this apps almost contain everything you need for Service Desk, Technical Support Team, Issue Ticket System which include service request to be managed in Odoo backend. Support ticket will send by email to customer and admin. Customer can view their ticket from the portal and easily see stage of the reported ticket. This desk is fully customizable clean and flexible.
About Addons
| Sr No. | Addons | Price |
|---|---|---|
| 1 | Manage CRM With Helpdesk | 10 Eur |
| 2 | Manage Sale Order With Helpdesk | 10 Eur |
| 3 | Manage Purchase Order With Helpdesk | 10 Eur |
| 4 | Manage Invoice With Helpdesk | 10 Eur |
| 5 | Helpdesk Timesheet | 10 Eur |
| 6 | Helpdesk Support Ticket To Task | 10 Eur |
Key Features
Hot Features
- Access rights for Helpdesk Manager, Helpdesk Team Leader, Helpdesk User.
- Easy to create ticket by helpdesk user.
- Easy to define stages as per your requirement.
- Easy to set access right and email templates for perticular stages.
- Easy to set days for auto closing tickets.
- Fully customise and dynamic dashboard.
- Easy to define dynamic filter for dashboard.
- Well organized data in table formate on dashboard.
- Well organized data in table formate on dashboard.
- Well organized calender, pivot, graph, kanban views.
- Customer see ticket status from portal and email links.
- Well organized portal for ticket.
- Easy to group by, search, and create ticket on portal.
- Auto notifies via email to assigned user and customer while the ticket is created.
- Auto share feedback link while ticket is closed.
- Easy to chat with customer from chatter.
Access group for "Helpdesk Manager", "Helpdesk Team Leader", "Helpdesk User"
Helpdesk Teams menu and list view.
"Helpdesk Teams" form view. Where you can define team member and team leader or set team as default.
"Helpdesk Tickets Type" menu and list view.
"Helpdesk Subject Types" menu and list view.
"Helpdesk Tags" menu and list view.
"Helpdesk Stages" menu and list view.
"Helpdesk Stages" form view. Where you can define stages and it's access rights, E-Mail template, next stage.
"Helpdesk Categories" menu and list view.
"Helpdesk Sub Categories" menu and list view.
"Helpdesk Priorities" menu and list view.
"Helpdesk Setting" View.
"Helpdesk Ticket" Kanban view.
"Helpdesk Ticket" List view.
"Helpdesk Ticket" Pivot view.
"Helpdesk Ticket" Graph view.
"Helpdesk Ticket" Calender view.
"Helpdesk Ticket" Schedule activity view.
"Helpdesk Ticket" form view.
"Helpdesk Ticket" form attachment view. Where you can attach document received from customer.
When ticket is created that time customer will notify via email.
When ticket is created that time assign user will notify via email.
When you click on the 'Replay' button on the form, this wizard will appear where you can set an email template as per replay. In Email, there is one link 'View Ticket', Where customer can see the ticket status.
'Replied Date' added after replay and replied status will change 'Staff Replied'.
While ticket is closed, customer will notify via email with feedback link. click on link.
After click on link customer will see this view, where customer give feedback with comment.
Thank you message after submit feedback.
Customer feedback.
"Ticket Close" information will added here.
Chat with customer in chatter.
Ticket on Portal.
List view on portal. You can group by, create and search tickets. You can create a ticket only if you have the Website Help Desk module installed.
Helpdesk Portal ticket in PDF for backend.
'Ticket Dashboard' for Helpdesk Manager. Where you can filter data with various filters and see data in well organized table formate.
'Ticket Dashboard' for Helpdesk Team Leader. Where leader can see only his team data and filter data with various filters, see data in well organized table formate.
'Ticket Dashboard' for Helpdesk User. Where user can see only ticket which is assigned, filter data with date filters and see data in well organized table formate.
In User configuration there is access rights for only portal users.(Only visible when portal user true)
"Portal Manager"
"Portal Leader"
"Portal User"
If you want to set access for the portal customer then, 'Portal Access' leave it blank
Login with Portal Support User and click on "Create".
This Wizard will popout after click on create. Here Only Portal Manager,Leader, Manager can select partners.
Login with 'Portal Customer'. Customer can only create ticket for self only.
Login with 'Portal Support Leader'. If the customer exists then all required fields fill automatically.
If any new customer arrived, then create ticket with name and email, it will create new customer in backend.
New customer created and it will automatically added to followers.
Created cutomer form view.
In portal you can download ticket in PDF formate also. Just click 'Download'.
Ticket in PDF formate.
Version 11.0.3 | Released on : 29 December 2020
- Update Make Separate Portal Access Rights.
Version 11.0.2 | Released on : 1 December 2020
- Fixed Portal Side Domain Related Issue Fixed.
- Update Dashboard Responsive View Updated.
Version 11.0.1 | Released on : 2 September 2020
- Initial Release
- Yes, this app works perfectly with Odoo Enterprise as well as Community.
- No, Our helpdesk app works independently. Both apps together not works!
- Yes, both helpdesk modules are different.
- Please Contact Us at sales@softhealer.comto request customization.
- Yes, we provide free support for 90 days.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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