| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Community Apps Dependencies |
Show
•
Service Desk
• Generic Request • Base Field Many2many View • CRND Web List Popover Widget • CRND web tree colored field • CRnD Web Diagram Plus • CRnD Web Field Domain • Generic Mixin • Generic Service • Generic System Event • Generic Tag • Many2One Info Widget • Search Panel • Web Widget Colorpicker • Generic M2O Widget |
| Lines of code | 28321 |
| Technical Name |
crnd_wsd |
| License | OPL-1 |
| Website | https://crnd.pro |
| Versions | 12.0 13.0 14.0 15.0 16.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Community Apps Dependencies |
Show
•
Service Desk
• Generic Request • Base Field Many2many View • CRND Web List Popover Widget • CRND web tree colored field • CRnD Web Diagram Plus • CRnD Web Field Domain • Generic Mixin • Generic Service • Generic System Event • Generic Tag • Many2One Info Widget • Search Panel • Web Widget Colorpicker • Generic M2O Widget |
| Lines of code | 28321 |
| Technical Name |
crnd_wsd |
| License | OPL-1 |
| Website | https://crnd.pro |
| Versions | 12.0 13.0 14.0 15.0 16.0 |
Website Service Desk
Incident Management
Website Service Desk provides website user interface for Service Desk. This application integrates with the Generic Request app and allows users to create, submit and track execution of requests through the website interface.
It represents incident management system and perfect fits the companies that provide incident management process. It is designed to be the single channel for submitting all the events that prevent normal workflow.
Submit requests in a few simple steps:
Select predefined service of request if you are using them.
Select predefined category of request.
Choose type of request.
Fill in request data.
Submit the request.
View created requests, monitor handling and solution of requests.
Additionally, you can use service groups of request on website.
To start using service groups, activate it in settings.
Priority could be specified as selection
Complex priority could be specified as selection too
Priority could be specified on website as stars
Complex priority could be specified one website as stars too
Priority configuration is available on Request Type level
Parent / child requests:
Read the Website Service Desk module guide for more information.
The Website Service Desk module is part of the Bureaucrat ITSM project. You can try it by the references below.
Advanced add-ons:
- Generic Request (Actions) - assign actions that will be performed when the request moves along the route
- Generic Request (Conditional Actions) - make actions conditional
- Generic Request (Action Project) - project tasks can be created using automated actions
- Generic Request (Conditions) - use conditions while working with requests
- Generic Request Field - additional information fields to be configured for specific request types
- Generic Request (mail integration) - create requests using incoming emails
- Generic Request Parent - adds a parent/child relationship to requests; create subrequests
- Generic Request Project - link requests with project tasks
- Generic Request Related Document - link any Odoo documents with requests
- Generic Request Related Requests - establish links between requests
- Generic Request (Auto route) - automation addon; requests can be moved automatically between stages under certain conditions (by the trigger)
- Generic Request SLA - use Service Level Agreement when dealing with requests
- Generic Request SLA: Log - log and report events that occur with requests
- Website Service Desk (Field) - adds custom fields (string) on website UI
- Website Service Desk (Subrequests) - adds links between parent and child requests on website
- Website Service Desk (Tag) - use tags in requests on website
- Generic Assignment - create and use custom assign policies and rules
- Generic Assignment HR - additional HR related options for assignments
- Generic Assignment Project - additional assignment options related to project and task
- Generic Request Assignment - use custom assignment policies and rules when processing requests
- Generic Request Action Assignment - use assignments in request actions
- Generic team - team management
- Generic team tag - tags for teams and team members
Launch your own ITSM system in 60 seconds:
Create your own Bureaucrat ITSM database
Maintainer
This module is maintained by the Center of Research & Development company.
We can provide you further Odoo Support, Odoo implementation, Odoo customization, Odoo 3rd Party development and integration software, consulting services. Our main goal is to provide the best quality product for you.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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V13 of this app
We want to try this module, but we are wondering if this will be upgraded to v13 any time soon?
Re: V13 of this app
Hi, We plan to release our Bureaucrat Addons for 13 this week. We will publishe new post on our blog (https://crnd.pro/blog/bureaucrat-itsm-1) for this release.