Helpdesk Support Ticket & Issue Management from Website
by Globalteckz https://www.globalteckz.com$ 42.53
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing (account)
• Project (project) • Website (website) • eCommerce (website_sale) • Discuss (mail) • Employees (hr) |
| Lines of code | 2324 |
| Technical Name |
gt_helpdesk_support_ticket |
| License | See License tab |
| Website | https://www.globalteckz.com |
| Versions | 14.0 17.0 13.0 11.0 15.0 12.0 16.0 10.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing (account)
• Project (project) • Website (website) • eCommerce (website_sale) • Discuss (mail) • Employees (hr) |
| Lines of code | 2324 |
| Technical Name |
gt_helpdesk_support_ticket |
| License | See License tab |
| Website | https://www.globalteckz.com |
| Versions | 14.0 17.0 13.0 11.0 15.0 12.0 16.0 10.0 |
Helpdesk Support Ticket Management from Website:
Manage your customer, helpdesk tickets, support tickets, assign the tickets to users and team members
Proper support to your customer is one of the most important aspects of business. It is important to select the help desk solution that addresses your organisationâs business requirements. Remember, the one-size-fits-all rule does not apply when choosing a help desk solution. Not every organization will require the same feature set; that is why we have crafted this module so to ensure you get different solution for Helpdesk
Helpdesk Support Ticket Management from Website
- Customer can generate support tickets from the website.
- Status Of existing open tickets
- Allocation of tickets to different users based on case you define
- Multiple invoicing available for generating bills
- Customer feedback and rating system
- You can assign tickets to team as well incase issue require multiple people to resolve.
- Timesheet management
- Reporting of timesheets
- Customer can see multiple tickets such as open or closed
Following are the screenshots where we tried to cover few functions of Helpdesk & support from website
Following are the screenshots where we tried to cover few functions of Helpdesk & support from website
As an administrator you can see the list of support tickets
Below is the example of a closed ticket which you can reopen in case require
Below is the example of a closed ticket which you can reopen in case require
Registration of a new ticket with all the details including the priority and documents attachment facility incase require.
Once the ticket is submitted customer receive the thank you message
Customer can see the list of all the tickets
Customer can view all information about a particular ticket
Customer can raise issue to the assigned user
After administrator assign the ticket to particular user â the user can see the below view including â customer name, priority, total number of hours spent, Invoicing and other information
The user can register the payment and view the invoices
Creation of task for particular tickets - Here is an example of timesheet management
Timesheet and number of hours spent
Assigning of helpdesk ticket to team & members
Helpdesk analysis by administrator on the total number of hours spent
Printing of PDF Reports for particular ticket
Multiple invoicing management for different tickets
eMail template to the customer
Customer feedback and rating management for the support
Customer feedback for a particular ticket
1 Year 360 Free Support
Contact Us for any problem in this module
You will be provided with Free support for 1 year in case any bugs or support while installing and testing the module.
Free updates of modules for 1 year for the client who have purchased our connector.
Get Free Odoo Consultancy
Our team at Globalteckz is not only bound to provide support for this particular app. Incase of any other issues related to Odoo or Magento you would like to discuss feel free to connect with us via email â info@globalteckz.com. We ensure you proper Odoo Consultancy for the development of the solution.
About Globalteckz :
Globalteckz is an official Odoo partner completed more than 50+ Odoo projects across the globe. Quality is key of our coding and we follow strict rules on Odoo Standard coding ensuring every module is bug free. At GlobalTeckz we specialize in providing ERP implementation using the best of industry methodology that ensures successful ERP implementation. Be it manufacturing trading or eCommerce industry our resource thrive to make every project success for our clients.
If you feel that this module can be helpful for your business feel free to email us on sales@globalteckz.com or raise a ticket on support
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We offer Magento and Odoo customizations too incase needed
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Odoo Support / Customisation Service
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