HelpDesk

v 10.0 v 12.0 Third Party 4309

Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	Discuss (mail)
Lines of code	1121
Technical Name	`helpdesk_lite`
License	LGPL-3
Versions	10.0 12.0

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Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	Discuss (mail)
Lines of code	1121
Technical Name	`helpdesk_lite`
License	LGPL-3
Versions	10.0 12.0

Easy to use Helpdesk

Track customer requests, receive tickets via email

Get close to customer

Use chatter to communicate with customers.

Customer portal

Allow customers to control yor work.

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Ratings
Discuss

Nice Module

Musikene IKT

on 11/25/19, 9:21 AM

Two little questions: 1. How does the field date_done works? It is read-only but it does not get a value when the ticket stage changes to solved. 2. I have not been able to see the customer portal running, even having the website module installed. Thanks in advance.

perfect work

Сергій Чухін

on 4/18/19, 12:27 PM

advice for users - first change the rights in 'Settings->Application Accesses->Helpdesk-Manager' and you will be good.

I like it, a little documentation would be nice.

johan@eezo.nl

on 4/16/19, 8:23 AM

To make it work enable developer mode: add the users to the goup: Helpdesk/Manager or Helpdesk/User

idem precedent post..

Bourseau

on 3/15/19, 6:33 AM

No helpdesk in menu

Would be good

Scott Noaln

on 2/8/19, 6:20 AM

I have installed this in Odoo 12 CE but no menu has appeared, unable to access.