Easy to use Helpdesk
Track customer requests, receive tickets via email
Get close to customer
Use chatter to communicate with customers.
Allow customers to control yor work.
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advice for users - first change the rights in 'Settings->Application Accesses->Helpdesk-Manager' and you will be good.
I like it, a little documentation would be nice.
To make it work enable developer mode: add the users to the goup: Helpdesk/Manager or Helpdesk/User
idem precedent post..
No helpdesk in menu
Would be good
I have installed this in Odoo 12 CE but no menu has appeared, unable to access.