Ticket Email Auto Notification - Helpdesk Support

by
Odoo

171.19

v 11.0 v 12.0 Third Party 26
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Calendar (calendar)
Contacts (contacts)
Discuss (mail)
Employees (hr)
Community Apps Dependencies
Lines of code 3764
Technical Name helpdesk_ticket_auto_response
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 17.0 16.0 15.0 13.0 12.0 14.0 11.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Calendar (calendar)
Contacts (contacts)
Discuss (mail)
Employees (hr)
Community Apps Dependencies
Lines of code 3764
Technical Name helpdesk_ticket_auto_response
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 17.0 16.0 15.0 13.0 12.0 14.0 11.0

Ticket Email Auto Notification

Helpdesk Support Tickets by Stages

THIS APP ONLY SUPPORT ODOO COMMUNITY EDITION

This app allow you to configure email notification when ticket stage changes.



Main Features:
  • Auto send email notification to the customer, followers, internal users / managers by selecting setting from the Helpdesk stages configuration.
  • Allow you to set email template to send e-mail available Helpdesk Stages configuration.
  • Allow you to have different email templates with your own email body and you can configure on stage form.
  • THIS APP ONLY SUPPORT ODOO COMMUNITY EDITION.

Helpdesk Support Stage - Configuration

  • Check box "Need Auto Response" for auto email notification.
  • Select Custom Email Template formate to send mail.
  • Check box if you want to send email to Customer if ticket enter in that stage.
  • Check box for Followers Of Document to send email notification to the Followers of the support ticket.
  • Select Internal Users for send mail to the selected Internal users on the stage configuration.
  • Stages : Form View

    Helpdesk Support Ticket - Change stage

    Email Sent Sample

    Stages : Form View

    Helpdesk Support Ticket - Change stage

    Email Sent Sample

    Stages : Form View

    Helpdesk Support Ticket - Change stage

    Email Sent Sample

    Templates Sample

    Contact / Support
    Introducing Probuse Consulting Services Pvt. Ltd.

    If you need any help or want more additional features, you may contact us through:
    Email: contact@probuse.com
    Website: www.probuse.com
    Skype: mustufa_probuse

    Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

    Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

    Our Services

    • Odoo Implementation

    • Odoo Support

    • Odoo Customization

    • Odoo Migration

    • Odoo Training

    Odoo Proprietary License v1.0
    
    This software and associated files (the "Software") may only be used (executed,
    modified, executed after modifications) if you have purchased a valid license
    from the authors, typically via Odoo Apps, or if you have received a written
    agreement from the authors of the Software (see the COPYRIGHT file).
    
    You may develop Odoo modules that use the Software as a library (typically
    by depending on it, importing it and using its resources), but without copying
    any source code or material from the Software. You may distribute those
    modules under the license of your choice, provided that this license is
    compatible with the terms of the Odoo Proprietary License (For example:
    LGPL, MIT, or proprietary licenses similar to this one).
    
    It is forbidden to publish, distribute, sublicense, or sell copies of the Software
    or modified copies of the Software.
    
    The above copyright notice and this permission notice must be included in all
    copies or substantial portions of the Software.
    
    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
    IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
    FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
    IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
    DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
    ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
    DEALINGS IN THE SOFTWARE.
    
    

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    Is the base module included?
    by
    lorenzo.colombo@hyris.net
    on 1/30/20, 5:40 AM Confirmed Purchase

    is the required dependency (module Website Helpdesk Support Ticket and Issue Management) included in the price of 148.00 EUR or should be purchased separately? Thanks

    Re: Is the base module included?
    by
    Mustufa
    on 1/30/20, 6:11 AM Author

    Hi Lorenzo, it will be included in that price since app helpdesk_ticket_auto_response is depend on website_helpdesk_support_ticket so once you buy helpdesk_ticket_auto_response then odoo shop will automatically include in your cart. And 148 euro is total cost including dependant app. Feel free to contact for any further clarfication by email to contact@probuse.com Regards, Mustufa Rangwala