Helpdesk Ticket Numbering

by
Odoo

53.09

v 10.0 v 11.0 v 12.0 Third Party 11
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Discuss (mail)
Lines of code 196
Technical Name helpdesk_ticket_sequence
LicenseOPL-1
Websitehttp://www.optima.co.ke
Versions 12.0 10.0 11.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Discuss (mail)
Lines of code 196
Technical Name helpdesk_ticket_sequence
LicenseOPL-1
Websitehttp://www.optima.co.ke
Versions 12.0 10.0 11.0

Assign Each Helpdesk Ticket A Unique Sequential Number (Odoo 12 Enterprise Only)

Use this App to assign a unique ticket number to each and every support ticket created from an incoming email. Use the Odoo inbuilt sequence generator to come up with a meaningful sequence number for your tickets

Automatic Ticket Numbering

Every ticket you create manually or from a received email will be assigned a unique number generated from a sequence that you have defined it yourself. This is very useful when you have thousands of issues since you can easily search, track and reference by the unique number.Assign a sequence per every helpdesk team or use a default sequence for all helpdesk tickets. The choice is in your hands.

Tag Your Ticket Title/Subject

The ticket you create can be tagged with a unique number so that when you send an email from Odoo, the email subject will contain the Ticket Number for easy searching and identification. This makes it very easy to search for emails that are related to a certain ticket or customer. Searching of ticket tagged with a number within odoo is also made simple and faster. Enable/Disable tagging of ticket heading within the helpdesk team settings.

Easy Setup

You have the freedom and choice to pick which of the existing Odoo number sequences to use. You can also create your own ticket sequence and use it by linking it to your heldesk team in the helpdesk configuration menu. Also, you can opt to disable/enable the tagging of the tickets from the helpdesk settings. Set a default behavior for all tickets that do not have a specific support team to handle in the Odoo general Settings.

New Ticket Tagging - Optional Setting

Helpdesk Ticket Numbering Settings

The Sequence To Use For Numbering

"Email Subject Tagged With Ticket Number

Default Helpdesk Ticket Settings

Odoo Support Services

For bug reporting and fixing, enjoy our odoo support and development services from experienced team in Kenya

We are a highly qualified team of well-rounded software engineers and applications systems integrators specialised in open source ERP solutions for SMEs all over the world
Contacts
+254 715 956 855
+254 776 519 392
OptimaICT
+optimaCoKeICT
@optima_ICT
www.optima.co.ke

Documentation

  • NOTE: This module depends on Odoo 12.0 Enterprise module called "Helpdesk", If you do NOT have Odoo 12.0 Enterprise Edition, It may not work for you.

Installation

This Module is a standard Odoo Module. Once you purchase it, please follow the following steps to install it:

  • A download link will appear on the module description page.
  • You need to extract the downloaded file into Odoo 'addons' directory where all other modules are kept.
  • You then need to click on Updates Apps list for the new module to appear on the list of Apps.
  • Then you click on Install and wait for it to finish
  • After that you can go to configure the Logos, colors and your favorite templates as the default templates ...refer to Module Description for configuration

Configuration

Please refer to Module Description page for illustrated steps on how to configure and use it

Compatibility

  • Supports Odoo Version 12.0 Enterprise Edition Only
Odoo Proprietary License v1.0

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modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
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