| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Project (project) • Website (website) • Calendar (calendar) • Contacts (contacts) |
| Lines of code | 2169 |
| Technical Name |
pragtech_helpdesk |
| License | OPL-1 |
| Website | http://www.pragtech.co.in |
| Versions | 13.0 14.0 12.0 11.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Project (project) • Website (website) • Calendar (calendar) • Contacts (contacts) |
| Lines of code | 2169 |
| Technical Name |
pragtech_helpdesk |
| License | OPL-1 |
| Website | http://www.pragtech.co.in |
| Versions | 13.0 14.0 12.0 11.0 |
Odoo Helpdesk
Our Pricing includes User Manual, 90 Days Support (Monday-Friday 10am to 7pm IST) and One time Setup
support@pragtech.co.in pragtech
We support for English / French / Spanish at an additional cost
| Supported Odoo versions & platforms | |
| Odoo.sh |  |
| Self Hosted | |
| Enterprise | |
| Community | |
| Odoo Online |  |
Works & tested on standard installations of Odoo with no third party apps
Free support only for odoo installations with no third party apps
Paid support availaible for Odoo installations with third party apps.
Our Service Offerings
Odoo Dedicated Resources
Odoo Success Packs
Odoo Turnkey Projects
To connect with us: support@pragtech.co.in
Odoo Helpdesk
The term itself will justify the module Pragmatic Team has developed. We are here to listen and work on your issues, concerns, suggestions faced while using our products. Our aim with helpdesk is to be an empathetic company that understands its customers’ problems and delivers a superlative product user experience.
Key Features of Helpdesk
Helpdesk Module features will help users to raise tickets, attach snaps of issues if any, get status of the issue and many more. Users can also check the log of the tickets where all the logs of the issues will reflect with it updated status in it. Below are the Key features mentioned:
- Submit Tickets
- My Tickets to check log till date
- Category : Department wise
- App Selection : Selection of Apps
- Version of the app
- Attachment: Image attachment
- Record rules based on assigned to.
- Ticket creation from Email.
- Tickets can be created from backend
- Status : Submitted ticket status
- Create Team Members in Odoo
- Create Team Leader
- Create Priority of the tickets
- Create Team Leader
- Email Notifications
- Ticket assigned to Product Owners
- Record rules based on assigned to and assigned by and created by.
- Updates of the tickets on every stage on email. to - assigned by and assigned to users
Ticket Submission from Helpdesk
Submit Tickets: User can Submit Tickets via the Helpdesk Portal. If the Helpdesk menu is clicked, it will lead to website which will ask to create account and user then can click on Helpdesk Menu to Submit the ticket.
Click on Submit a ticket which will then Open a form for ticket submission related to products. Here user can select the category “Technical, Functional and Support”. Also Module App option has been given which will list entire products created by company.
Select the Version , attach if any attachments user can even set priority and then submit a ticket. Attachment feasibility to upload the image of error or to highlight the concern.
Ticket History from Helpdesk
My Tickets: User can check the Till date tickets logged from the account. It is so easy to keep the track of your issues/ concerns raised and the details of it can be seen along with the Ticket Status.
Status
Email Notifications
Facility to notify users about the ticket details has been more convenient now. User can now get the email notifications with ticket details . Submit Ticket: After submission of tickets from your account an email will be sent to registered email id as shown below :
Helpdesk Configuration: User can define or configure the Helpdesk Team, Helpdesk Categories and Helpdesk Priorities. The configuration done in following master the same will reflect on website menu in Ticket Submission form.
Helpdesk Teams:
Helpdesk Categories : Technical, Support, Functional and many other can be configured based upon the member hierarchy in the team.
Helpdesk Priority
Helpdesk Module in Odoo:
The tickets Submitted by users from website the same will reflect under this +module. Here user can even create new ticket based upon the call/email received
Attachment: The Attachments attached by the user from website the same attachment is available in Helpdesk Odoo under each ticket beside action menu. There is multiple types attachment can be uploaded from website
Helpdesk has been divided into three categories “Technical, Functional and Support”. User will be reached as per the category selected while submitting the Ticket by user. Which will surely reduce the time for solving issue and will reach out to exact department.
Reaching to us is now more hassle free and resolution to your query will be delivered immediately.
Technical Name: Pragmatic_Helpdesk
Versions: 11, 12
Help Support Covid Relief
Pragmatic has always been contributing itswarsa social causes by exercising its Corporate Social Responsibility. We are pledged to COVID relief and have been donating a major share of our profits to COVID Pandemic Relief. By purchasing our apps and services you are becoming a part of helping the needy in these critical times. If you want to help further please connect with us and we will help you find NGOs whom you can donate directly.
Pragmatic is a global open source enterprise software development, consulting and products company. Our philosophy is to use Open Source tools and technologies to provide cost effective and green solutions for our customers.
We are a dynamic and fast growing company committed towards creating value for our customers. Located in Pune, India the educational and IT hub of western India, we take pride in delivering rapid, customized open source enterprise applications following agile and lean software methods. Whether you are developing an application from scratch, working on an existing application or porting your application to a new platform or framework, we can meet your business needs.
If you need any help or want more additional features, you may contact us through:
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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