RMA ( Return Merchandise Authorization ) in Odoo

by
Odoo 14

271.21

v 10.0 v 11.0 v 12.0 Third Party 204
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies CRM (crm)
Calendar (calendar)
Contacts (contacts)
Discuss (mail)
Sales (sale_management)
Invoicing (account)
Inventory (stock)
Lines of code 1610
Technical Name rma_ept
LicenseOPL-1
Websitehttp://www.emiprotechnologies.com/
Versions 10.0 11.0 12.0 13.0 16.0 14.0 15.0
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RMA ( Return Merchandise Authorization ) in Odoo

Managing Product Returns is an integral part of any online selling business. Almost every seller provides the facility to return a purchased product and in-turn give a refund, replacement or repair for the returned product. Handling returns can be quite complex at times and if a seller does not have an efficient return management system in place, the customers are bound to be dissatisfied.

The RMA solution from Emipro helps to efficiently accept return request from the customer, provide them the option to get refund, repair or replacement and accordingly manage various operational aspects in Odoo such as creating return receipt, delivery order, credit note, adjusting stock levels etc.

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Generic Process of RMA

This is the general process of RMA with all its scenarios. When the new RMA is created, it initially goes to the approval stage. If RMA is rejected, it gets closed. If it is approved, it further generates the receipt to carry our Refund, Repair or Replacement.

Refund Scenario in RMA

When there is refund scenario in RMA, it checks whether the invoice for the returned product is created or not. If the invoice is created, the credit note for the customer is generated from which refund can be done. If there is no invoice, RMA gets closed.

Repair Scenario in RMA

In the Repair scenario of RMA, a Delivery Order is created when the repair is done successfully. RMA gets closed thereafter.

Replacement Scenario in RMA

Replacement scenario in RMA has two cases. If the product to be given as a replacement is the same as the returned product, a Delivery Order is generated to ship the order to the customer and RMA gets closed there. But, if the replacement product is different than the returned product and the Invoice is supposed to be created for the replacement product, the system will create a new Sale Order of that particular product & RMA gets closed.

And, if there is no invoice for the replacement product to be created, only a Delivery Order is generated to ship the product and RMA gets closed thereafter.

RMA and RMA reason menu

RMA reasons

RMA created

Reject RMA with Reason

Show rejected claim with reject reason

Receipt created

Set same replace product

Set different replace product

See all deliveries, sale order and refund invoice which are created during RMA process

Show RMA in Delivery Order

Create RMA from Delivery Order

Print RMA report


Read User Guide


The RMA app supports 3 return actions i.e. Refund,Replacement & Repair.

Yes, the RMA app works well with the Odoo Website & eCommerce if you have an additional plugin called Website RMA

Yes, the app works with Odoo Enterprise (On-premise), Odoo.SH & Odoo Community.

You can contact us to request a customization in the app.

If you purchase our app for Odoo Version 12 and prior, we will provide you access to all the versions up to 12 depending on their availability. Starting version 13, every version of the app will be sold separately.

We offer free support for a duration of 90 days from the date of purchase. Kindly read our support policy to know the details.

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Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
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Be carefull with this company!
by
Olaf Peters / Variosports GmbH
on 3/12/20, 10:10 AM

Dear Emipro review writer. Most importantly you are not signing Europe standard contract and that was the reason I left your service as agency when GDPR come to full force. Everybody should know that!!! It is also easy to prove it by just asking you to sign. You are lying the same way you telling the people that you do Amazon IAP because of Amazon policy. I told you thousend times that this is very dangerous what you are doing!


Great module, very useful
by
Stevanus Asputra
on 1/24/19, 8:43 PM

I buy your module last year, so far this is one of very good odoo module, very useful for my sales activity.


Great support
by
Luis Gerardo Muro
on 10/29/18, 12:53 AM

Had problems with version 12 but it is now working with no problems thanks to quick support.


Excellent Customer Service! + Great Module
by
Rashid Shahid
on 10/24/18, 1:56 PM

I had a problem adding this to repository which was clearly lack of knowledge at my end and not the developers fault. I reached out to the developers and they hopped on a skype call and told me exactly what to do and made sure the module was added! 10/10 would purchase more modules from them! Truly very impressed by the quality of service I got


by
Neil van Es
on 10/24/18, 5:25 AM

by
Myat Min
on 5/4/21, 4:11 AM

there's some additional function needed in current module with v12.

return quantity are not reflect to the SO after respective return is done.


Be carefull with this company!
by
Olaf Peters / Variosports GmbH
on 3/12/20, 10:06 AM Confirmed Purchase

Dear Emipro review writer. Most importantly you are not signing Europe standard contract and that was the reason I left your service as agency when GDPR come to full force. Everybody should know that!!! It is also easy to prove it by just asking you to sign. You are lying the same way you telling the people that you do Amazon IAP because of Amazon policy. I told you thousend times that this is very dangerous what you are doing!


BAD COMPANY! BAD MODULE!
by
Olaf Peters / Variosports GmbH
on 3/11/20, 4:05 AM Confirmed Purchase

I have started 2016 with Emipro and they have evolved into a real bad face company. In the beginning they had been quite good developer who taking care but very soon they have educated the new stuff with clients but charge them. I have helped them a lot to understand business better and to solve their issues in the modules (I bought a lot of modules from them) and in the end they try to squeez everything out of me. Once they know they are in a good position they will show up with their real face - money money money. They have made many promises and in the end don`t fullfiled them. I can not recomment to work with them. Espacially if you are from Europe you can not use them because they are not taking care of GDPR. Just ask them to sign the standard EU contract.

Re: BAD COMPANY! BAD MODULE!
by
Emipro Technologies Pvt. Ltd.
on 3/12/20, 8:37 AM Author

Dear Olaf, Emipro is a reputed Odoo Gold Partner, and we are working with hundreds of customers across the globe. We are always committed to offer the best services and solutions to our customer and never ask a customer to pay unreasonably for any of our services. Most importantly, we always ensure all necessary formalities when it comes to compliance with various international laws, including Europe's GDPR and signing of non-disclosures to protect our customer's data.


Quality Alert
by
chris berger
on 11/7/19, 10:34 AM

Can you guys customize this module to allow optional creation of a Quality Alert that is linked to the RMA after the RMA has been approved?


Version 13
by
oscar muro
on 10/24/19, 11:36 AM

Hi: When will be available to version 13?

Re: Version 13
by
Emipro Technologies Pvt. Ltd.
on 10/25/19, 2:08 AM Author

Hi Oscar, our team is currently working on the migration of the app for version 13. However, we are unable to specify a timeline at the moment. You can reach out to us at info@emiprotechnologies.com for further information. Thanks