RMA ( Return Merchandise Authorization ) in Odoo

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Odoo 4
v 12.0 Third Party 60

249.00 €

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Technical name rma_ept
LicenseOPL-1
Websitehttp://www.emiprotechnologies.com/
Read description for v 11.0 v 10.0
Required Apps CRM (crm)
Sales (sale_management)
Sales (sale)
Invoicing (account)
Inventory (stock)
Technical name rma_ept
LicenseOPL-1
Websitehttp://www.emiprotechnologies.com/
Read description for v 11.0 v 10.0
Required Apps CRM (crm)
Sales (sale_management)
Sales (sale)
Invoicing (account)
Inventory (stock)

RMA ( Return Merchandise Authorization ) in Odoo

Managing Product Returns is an integral part of any online selling business. Almost every seller provides the facility to return a purchased product and in-turn give a refund, replacement or repair for the returned product. Handling returns can be quite complex at times and if a seller does not have an efficient return management system in place, the customers are bound to be dissatisfied.

The RMA solution from Emipro helps to efficiently accept return request from the customer, provide them the option to get refund, repair or replacement and accordingly manage various operational aspects in Odoo such as creating return receipt, delivery order, credit note, adjusting stock levels etc.

Generic Process of RMA

This is the general process of RMA with all its scenarios. When the new RMA is created, it initially goes to the approval stage. If RMA is rejected, it gets closed. If it is approved, it further generates the receipt to carry our Refund, Repair or Replacement.

Refund Scenario in RMA

When there is refund scenario in RMA, it checks whether the invoice for the returned product is created or not. If the invoice is created, the credit note for the customer is generated from which refund can be done. If there is no invoice, RMA gets closed.

Repair Scenario in RMA

In the Repair scenario of RMA, a Delivery Order is created when the repair is done successfully. RMA gets closed thereafter.

Replacement Scenario in RMA

Replacement scenario in RMA has two cases. If the product to be given as a replacement is the same as the returned product, a Delivery Order is generated to ship the order to the customer and RMA gets closed there. But, if the replacement product is different than the returned product and the Invoice is supposed to be created for the replacement product, the system will create a new Sale Order of that particular product & RMA gets closed.

And, if there is no invoice for the replacement product to be created, only a Delivery Order is generated to ship the product and RMA gets closed thereafter.

RMA and RMA reason menu

RMA reasons

RMA created

Reject RMA with Reason

Show rejected claim with reject reason

Receipt created

Set same replace product

Set different replace product

See all deliveries, sale order and refund invoice which are created during RMA process

Show RMA in Delivery Order

Create RMA from Delivery Order

Print RMA report

The RMA app supports 3 return actions i.e. Refund,Replacement & Repair.

Yes, the RMA app works well with the Odoo Website & eCommerce if you have an additional plugin called Website RMA

Yes, the app works with Odoo Enterprise (On-premise), Odoo.SH & Odoo Community.

You can contact us to request a customization in the app.

Yes, you can avail a free upgrade & support services for the app. Kindly read our support policy to know the details.

Suggested Products

Odoo Proprietary License v1.0

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modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

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LGPL, MIT, or proprietary licenses similar to this one).

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or modified copies of the Software.

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IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
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Odoo
Great module, very useful
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I buy your module last year, so far this is one of very good odoo module, very useful for my sales activity.


Odoo
Great support
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Had problems with version 12 but it is now working with no problems thanks to quick support.


Odoo
Excellent Customer Service! + Great Module
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I had a problem adding this to repository which was clearly lack of knowledge at my end and not the developers fault. I reached out to the developers and they hopped on a skype call and told me exactly what to do and made sure the module was added! 10/10 would purchase more modules from them! Truly very impressed by the quality of service I got


Odoo
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