| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Lines of code | 6273 |
| Technical Name |
sabro_communications |
| License | LGPL-3 |
| Website | https://www.allipcloud.com |
| Versions | 10.0 11.0 12.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Lines of code | 6273 |
| Technical Name |
sabro_communications |
| License | LGPL-3 |
| Website | https://www.allipcloud.com |
| Versions | 10.0 11.0 12.0 |
Business Workflow Integrated Communications Platform
Transform Odoo into Business Phone System
Product Description
A simple, easy to use tool to enable communications to your business. SaBRO Communications integrate Odoo contacts and users to SaBRO platform in order to enable calling features on odoo platform. SaBRO Communications provides all necessary standard and advanced features to enable telephony to your business.
Standard Features
Incoming Calls
Get your business calls on your odoo without external tools and setup overhead.
Outgoing Calls
Make local, national and international calls using webRTC from Odoo.
Voicemail
Attend to your missed calls and customer queries even if you are unavailable.
Music On Hold
Keep your callers' entertained while forwarding or transferring their call to external number or agents.
Call forwarding
Forward business calls instantly to reduce the waiting time of your callers.
Call History
Track and monitor all your business calls to ensure you do not miss any potential leads.
Advance Features
Business Numbers
Add multiple phone numbers from more than 80+ countries and extensions to receive calls from anywhere, anytime.
Number Routing
Map your business numbers to the user extension, department ring group or call flow to connect your customer.
Default Call Flow
Take benefit of default call routing and divert a plan to assure each call gets attended even in case of disruption.
Business Hours Call Handling
Create a custom call flow to efficaciously route or divert calls during office hours for different timezone and different working days.
Closed Hours Call Handling
Create a custom call flow and handle the calls gracefully coming in during out-of-office hours or holidays.
Effective call Routing with Ext & IVR
You can create a custom extension and / or an IVR menu to effectively route and handle the incoming calls.
Custom Greeting Message
Personalize the call experience by greeting your customers with a welcome message.
Real Time Call Recording
Listen and analyse your customer conversation to understand the requirements of your callers.
Live call transfer
Transfer calls without disconnecting ongoing calls to enhance your callers call experience.
Direct & Group SMS
Send and receive SMS on user's account and assigned to the department to manage the incoming SMS effectively.
Direct & Group FAX
Send and receive business Fax from SaBRO. Assign the Fax to the user or department to respond to the sender efficiently.
Live Dashboard
Monitor the number of calls connected and missed by each department in your organization.
Need Any Help?
Write us at: sfo.support@allipcloud.com
Contact UsStep1
menuselection:[Odoo] --> [All Apps]
- Search and Install "SaBRO Communications" module
- Click on install to get started with SaBRO Communications
Step2
Enter the following information:
- Company Name
- The Admin Name
- Login Email (to access SaBRO Node)
- Country
- Mobile/Phone Number (For Verification)
- Sub-domain (URL for SaBRO Node)
Click on "Save" button after providing valid information
Note:
- Installing SaBRO will create new sub-menu as "SaBRO Setup".
- SaBRO setup is required to enable the communications features.
Step3
- Click on Verify OTP button to initiate the verification process.
- SaBRO Cloud will place a call on entered mobile number with 6-digit one time password (OTP).
Note: Review all the filled information's before verifying the Mobile/Phone number.
Step4
- Enter the one time password received on provided mobile via call and click on "Save" button.
- In case, you do not receive any call or missed the call, you can request new OTP by clicking on "Call Again".
Note: You can place maximum 3 calls.
Step5
- Click on "Call Again" button will initialize the SaBRO Communication provisioning.
- After successful provision, an email will be sent to Login Email for SaBRO Login.
Step6
- To access the Communication HUB, user needs to have SaBRO permission.
- Go to user > SaBRO Services > SaBRO Access > Enable SaBRO Communications to give permissions.
- After refreshing the web page, Communications HUB icon will appear on header.
Step7
- Communication HUB can be opened on click call icon available on header and ready to receive and make calls.
What will I get on Odoo?
- Receive incoming calls
- Make outgoing calls
- Make extension calls
- Check and listen to voicemails
- See recent calls
What can I do on SaBRO Cloud?
Advanced Communications Features
Enable communications for Odoo users
Enable communications for existing user on Odoo
- Go to user > SaBRO Services > Enable SaBRO Communications
Enable communications for existing user on SaBRO
- Go to user > SaBRO Services > Enable SaBRO Communications > SAVE
- SaBRO User > Select user from dropdown list > SAVE
Enable communications for new user created on Odoo
- Create an Odoo user
- Go to user > SaBRO Services > Enable SaBRO Communications > SAVE
Communications settings for Odoo users
- When SaBRO Services are enabled for an Odoo user, a button "Manage User at SaBRO" is available to login to the SaBRO Cloud.
- User will be redirected to the SaBRO user page.
- Communications setting can be managed under "communications" tab.
Please log in to comment on this module