Helpdesk Ticket Managementby S&V
Multi-Purpose Helpdesk Module With Ticket Management For Projects
Helpdesk Dashboard With Action Items For Each Ticket Type
Ticket Management For Projects
Managing Tickets Against A Project Made Super Easy
Support Teams Hierarchy
Define Support Teams With Hierarchy, Team Leader and Members
Classify Tickets By Attaching One Or More Helpdesk Tags
With Multi-Purpose Helpdesk Module, Different Ticket Types Can Be Created As Required
Pre-Defined List Of Root Causes. One (or) More Root Causes Can Be Linked To A Ticket
Ticket Cancellation Reasons
Pre-Defined List Of Cancellation Reasons That Must Be Selected To Cancel A Ticket.
Ticket Tracking Information
Track All Events Against A Ticket With User, Date and Timestamp Details
Event Based Email Notification Against Tickets
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