| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• eCommerce (website_sale) • Discuss (mail) • Project (project) • Sales (sale_management) • Invoicing (account) • Attendances (hr_attendance) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 3387 |
| Technical Name |
bi_ticket_auto_response |
| License | See License tab |
| Website | https://www.browseinfo.com |
| Versions | 11.0 16.0 12.0 13.0 14.0 15.0 17.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• eCommerce (website_sale) • Discuss (mail) • Project (project) • Sales (sale_management) • Invoicing (account) • Attendances (hr_attendance) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 3387 |
| Technical Name |
bi_ticket_auto_response |
| License | See License tab |
| Website | https://www.browseinfo.com |
| Versions | 11.0 16.0 12.0 13.0 14.0 15.0 17.0 |
Website Helpdesk Ticket Auto Response System Odoo Apps
Helpdesk Ticket Automatic Answer Odoo Apps
Automatic Mail Notification on Helpdesk Ticket Odoo Apps
Website Helpdesk support Ticket Auto Response Odoo apps helps to configure and send email notification when ticket/issue stage changes in Odoo helpdesk support. This Odoo app contains almost everything you need for the service desk, technical support team, call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support ticketing system is used to give customers an interface where users can send support ticket requests and attach documents from the website. Support tickets will be sent by email to customer and admin and manage online ticketing systems for customer support in Odoo. Also it allows you to create invoices easily from the timesheet logged for the project issue and helpdesk support ticketing system. Customers can view their ticket from the website portal and easily see the stage of the reported ticket. Also, customers can communicate with the help-desk support team from the website communication option. This odoo app helps users to send auto email responses to customers when ticket stage changes as per configurations, Users can set email templates and also have options to send auto mail to customer, followers and users.
If you are using Odoo enterprise version then please note that, This app doesn't work with odoo enterprise's Helpdesk app, We have our own Helpdesk app and this app adds helpdesk ticket auto response system on our helpdesk app.
Looking for Helpdesk Ticket Auto Response Odoo Apps for Enterprise Helpdesk App, please check below link
Helpdesk Ticket Auto Response Enterprise Edition Odoo Apps.
Features
Auto Email Notification
Send email notification to the internal users / managers, customer, followers by setting up Helpdesk Auto Response configuration.
Multi Email Template
Allow you to set email template for different stages configuration to send e-mail in Helpdesk Auto Response configuration.Helpdesk Auto Response - Configuration
Helpdesk Support Ticket - Change stage
Email view
Email will be send to the all internal users / managers, customer, followers.
Apps May You Like
Most Demanded Apps
Free Support
You will get 90 Days free support incase any bugs or issue (Except data recovery).
At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on ticket@browseinfo.in or raise a ticket on support.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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