Website Helpdesk Support Ticket in Odoo

by
Odoo          
v 13.0 Third Party 34

45.00 €

Live Preview
You bought this module and need support ? Click here !
Technical name bi_website_support_ticket
LicenseSee License tab
Websitehttp://www.browseinfo.in
Also available in version v 12.0 v 11.0 v 10.0 v 9.0 v 8.0
Required Apps Website (website)
Project (project)
Sales (sale_management)
eCommerce (website_sale)
Invoicing (account)
Employees (hr)
Included Dependencies
Technical name bi_website_support_ticket
LicenseSee License tab
Websitehttp://www.browseinfo.in
Also available in version v 12.0 v 11.0 v 10.0 v 9.0 v 8.0
Required Apps Website (website)
Project (project)
Sales (sale_management)
eCommerce (website_sale)
Invoicing (account)
Employees (hr)
Included Dependencies

Website Customer Helpdesk Support Ticket/Issue Odoo Apps

This Odoo apps almost contain everything you need for Service Desk, Technical support team, Call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support Ticketing System is used for give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will send by email to customer and admin. for Online ticketing system for customer support in Odoo Support. Also its allow to create invoice easily from the timesheet logged for the project issue/helpdesk support ticketing system. Customer can view their ticket from the website portal and easily see stage of the reported ticket also customer can communicate with help-desk support team from website communication option.

Features

Report.

Print PDF - Helpdesk Support Ticket.

Review / Rating.

Customer can give feedback and rating of ticket.

Communication.

Support User / Technician can communicate with customer using chatter and fill timesheet.

Ticket assignment.

Manage your support tickets using assignment to multiple support teams.

Create Invoice.

Support Manager can close ticket and send bill to customer. .

Ticket Activity.

Activity view for helpdesk support ticket.

Create Ticket / Attach Document.

Your Customer can send support ticket/helpdesk request from your website and also attach documents.

Customer's Ticket Status view.

Customer can check status of all support tickets submitted by him/her on My Account page.

Website Support Ticket Configuration

View Support Ticket To Public User/Login User

Support Ticket Email

Support Tickets On My Account

View Support Ticket/Edit Support Ticket

Click on Edit Ticket button to edit already created support ticket. When you click on edit ticket button,It will redirect at back-end side to edit ticket.

Send Message and Attachments From Website

Support Ticket/Closed Support Tickets

Support Ticket Form View

Create Task

After assigning support ticket, "Create Task" button will appear. By clicking button, Manager can create task from current support ticket.

Create Task Wizard

Content

Created Task View

Escalate Team

If you want to assign this ticket to higher level/parent team then you can use this button. After using this button helpdesk team and team leader will be change as per parent team. If you are in parent level then you can not escalate team.

Once you escalate team then level is also change

Warning On Escalate Team

Create Invoice For Closed Tickets

Two type's to Create Invoice

1. Create Invoice with Employee Timesheet.

Create Invoice

2. Create Invoice with Manual.

Helpdesk support Invoice

Create Support Ticket Subtask

You can create task goto Project > Search > Tasks.

View Support Ticket Tasks

Set to Reset Support Ticket

Support Ticket Report

Report View

Customer Rating Button

Website Customer Rating Form

Customer Rating on Support Ticket

Helpdesk Stages

Helpdesk Ticket Type

Content

Helpdesk Ticket Team

Content

Access Rights and Roles

We have two different access groups for Helpdesk Support Ticket.

  • User
  • Manager

Apps May You Like

Most Demanded Apps

Free Support

You will get 90 Days free support incase any bugs or issue (Except data recovery).

At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on sales@browseinfo.in or raise a ticket on support.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author or have a question related to your purchase, please use the support page.