Bureaucrat Service Desk Ultimate

by
Odoo

2545.14

v 13.0 Third Party 18
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Website (website)
Calendar (calendar)
Project (project)
CRM (crm)
Contacts (contacts)
Employees (hr)
Invoicing (account)
Surveys (survey)
Time Off (hr_holidays)
Community Apps Dependencies
Bureaucrat Service Desk Pro
Generic Assignment
Generic Assignment HR
Generic Assignment HR Holiday
Generic Assignment Project
Generic Assignment Team
Generic Assignment Team HR Holiday
Generic Request (Actions)
Generic Request (Auto route)
Generic Request Action (HR)
Generic Request Action Assignment
Generic Request Action Invoice
Generic Request Action Project
Generic Request Action Survey
Generic Request Action Team
Generic Request Action Todo
Generic Request Assignment
Generic Request Assignment (Team)
Generic Request Sale
Generic Request Weight
Bureaucrat Service Desk
Generic Location
Generic Project Event
Generic Request CRM
Generic Request HR
Generic Request Invoicing
Generic Request Location
Generic Request Message Status
Generic Request Project
Generic Request Recent
Generic Request SLA
Generic Request SLA: Log
Generic Request Survey
Generic Request Team
Generic Request Todo
Generic Rule
Generic Service Team
Generic Todo
Generic request SLA team
Generic team
Generic team HR
Generic team calendar
Generic team tag
Website Service Desk (Project)
Bureaucrat Helpdesk Lite
Bureaucrat Knowledge Related Documents
Generic Condition
Generic Request (Conditions)
Generic Request (Mail Conditions)
Generic Request Calendar
Generic Request Field
Generic Request Related Document
Generic Request Related Requests
Website Service Desk (Field)
Website Service Desk (Related doc)
Website Service Desk (Related requests)
Website Service Desk (Tag)
Base Field Many2many View
Bureaucrat Knowledge
Bureaucrat Knowledge Website
CRND Web List Popover Widget
CRND web tree colored field
CRnD Web Diagram Plus
Generic M2O Widget
Generic Mixin
Generic Request
Generic Request (mail integration)
Generic Service
Generic System Event
Generic System Event (Mail Events)
Generic Tag
Many2One Info Widget
Service Desk
Website Service Desk
CRnD Web Field Domain
CRND web actions
Lines of code 47680
Technical Name bureaucrat_servicedesk_ultimate
LicenseOPL-1
Websitehttps://crnd.pro
Versions 12.0 14.0 13.0 16.0 15.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Website (website)
Calendar (calendar)
Project (project)
CRM (crm)
Contacts (contacts)
Employees (hr)
Invoicing (account)
Surveys (survey)
Time Off (hr_holidays)
Community Apps Dependencies
Bureaucrat Service Desk Pro
Generic Assignment
Generic Assignment HR
Generic Assignment HR Holiday
Generic Assignment Project
Generic Assignment Team
Generic Assignment Team HR Holiday
Generic Request (Actions)
Generic Request (Auto route)
Generic Request Action (HR)
Generic Request Action Assignment
Generic Request Action Invoice
Generic Request Action Project
Generic Request Action Survey
Generic Request Action Team
Generic Request Action Todo
Generic Request Assignment
Generic Request Assignment (Team)
Generic Request Sale
Generic Request Weight
Bureaucrat Service Desk
Generic Location
Generic Project Event
Generic Request CRM
Generic Request HR
Generic Request Invoicing
Generic Request Location
Generic Request Message Status
Generic Request Project
Generic Request Recent
Generic Request SLA
Generic Request SLA: Log
Generic Request Survey
Generic Request Team
Generic Request Todo
Generic Rule
Generic Service Team
Generic Todo
Generic request SLA team
Generic team
Generic team HR
Generic team calendar
Generic team tag
Website Service Desk (Project)
Bureaucrat Helpdesk Lite
Bureaucrat Knowledge Related Documents
Generic Condition
Generic Request (Conditions)
Generic Request (Mail Conditions)
Generic Request Calendar
Generic Request Field
Generic Request Related Document
Generic Request Related Requests
Website Service Desk (Field)
Website Service Desk (Related doc)
Website Service Desk (Related requests)
Website Service Desk (Tag)
Base Field Many2many View
Bureaucrat Knowledge
Bureaucrat Knowledge Website
CRND Web List Popover Widget
CRND web tree colored field
CRnD Web Diagram Plus
Generic M2O Widget
Generic Mixin
Generic Request
Generic Request (mail integration)
Generic Service
Generic System Event
Generic System Event (Mail Events)
Generic Tag
Many2One Info Widget
Service Desk
Website Service Desk
CRnD Web Field Domain
CRND web actions
Lines of code 47680
Technical Name bureaucrat_servicedesk_ultimate
LicenseOPL-1
Websitehttps://crnd.pro
Versions 12.0 14.0 13.0 16.0 15.0

Bureaucrat Service Desk Ultimate

License: OPL-1 docs docs CR&D


Bureaucrat Service Desk Ultimate bundle allows you to organize a company service desk. You can configure services, categories, types, stages, set up routes of requests and provide request handling. Ultimate edition provides extra tools for accurate request configuration, integration with project tasks, automated actions and routes, SLA control, custom assignment policies and other features.

This bundle consists of the following modules:

We also have very useful modules to improve mail functions.

Main Features:

  • Custom requests types
  • Services
  • Custom request categories/subcategories
  • Configurable stages and dynamic routes for every type of request
  • Use different colors for each request type, category
  • Workflow diagram
  • Kinds of request
  • Custom sequences for generating request names
  • Customers can submit requests from your website
  • Customers can attach documents. Images or screenshots can be attached by simply Ctrl+C => Ctrl+V
  • Customers can check status/log of submitted requests from the website
  • Internal chatter for User/Support communication
  • Planning activities
  • Requests's management using assignment to person/persons/team
  • Reassign requests, add followers to requests
  • Set priorities for requests / tickets. Even complex priorities supported (Impact + Urgency)
  • Automatically detect request channel when possible (E-Mail, API, Web, Website, etc)
  • Set tags on requests
  • Track time spent on requests
  • Logging requests
    +
  • Configure Service Level Agreement, and ensure you all requests processed intime
  • Automated actions could be used to get more flexibility
  • Custom Assignment Policies that allows to easily determine assignee for requests
  • Custom Assignments in Requests
  • Integration with project tasks (create tasks from requests handle related task events like task stage change and task closed)
  • Automatic project task creation
  • Subrequests
  • Automatic subrequests creation
  • Automated routes (by triggers)
  • Auto-only routes
  • Automatic route triggering when changing project task's stage
  • Automatic route triggering when changing subrequest's stage
  • Assign requests to support teams
  • Links with documents
  • Links between requests
  • Custom fields (string)
  • Request creation using incoming emails
  • Automatically create request when sale order confirmed
  • Check requests created by same author or partner in last 7 (configured) days directly on request form
  • And more...

The main idea:

  • Administrator configures request settings (services, categories, types, etc.).
  • Users provides the necessary information about the incident step by step by selecting the service, categoty, type of request, and filling the required fields using the website interface.
  • Submitted requests step by step follow the route defined in request type until resolved.
  • On each request stage, various activities may be planned and responsible persons can be assigned.
  • Request operators are always keep in touch with the users while handling the requests.
  • All requests are documented and tracked. Reports generated while managing the incidents allow defining the problem areas and create the ways for their preventing.
requests_overview


Set up requests

request_type_configuration


Configure services

setup service


Configure Service Level Agreement for each request type

SLA configuration

SLA configuration


Set up automatic route: the following trigger automatically moves requests from the New to Classification stage if the request text is "to classification"

auto-route creation


Configure automatic conditional action: assign administrator on this route if no one is assigned

assign admin


Create and use custom assignment policies (You can read the Guide: How to create a custom policy to assign user's manager)

custom assignment policy rule


External users submit requests and order services

submit_request


Users can track requests on website

request_overview_by_user


Requests processing

requests_handle


Schedule activities

schedule activity


Manage activities from the Activity View (only works in Odoo version 12)

activity view


Request's dynamic workflow

dynamic_workflow


The Bureaucrat Service Desk Ultimate bundle is part of the Bureaucrat ITSM project. You can try it by the links below.



Real examples of Service Desk / Helpdesk systems successfully implemented using Bureaucrat modules:



See the Products Comparison Table to view the differences between our products.

Launch your own ITSM system in 60 seconds:

Create your own Bureaucrat ITSM database yodoo.systems

Maintainer

CR&D
Website Contact us Bug Requests

This module is maintained by the Center of Research & Development company.

We can provide you further Odoo Support, Odoo implementation, Odoo customization, Odoo 3rd Party development and integration software, consulting services. Our main goal is to provide the best quality product for you.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
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modules under the license of your choice, provided that this license is
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LGPL, MIT, or proprietary licenses similar to this one).

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or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
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