| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Expenses (hr_expense)
• Inventory (stock) • Manufacturing (mrp) • Project (project) • Sales (sale_management) • Invoicing (account) • Employees (hr) • Discuss (mail) |
| Lines of code | 1450 |
| Technical Name |
foss_toll_free |
| License | See License tab |
| Website | http://www.fossinfotech.com |
| Versions | 15.0 13.0 14.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Expenses (hr_expense)
• Inventory (stock) • Manufacturing (mrp) • Project (project) • Sales (sale_management) • Invoicing (account) • Employees (hr) • Discuss (mail) |
| Lines of code | 1450 |
| Technical Name |
foss_toll_free |
| License | See License tab |
| Website | http://www.fossinfotech.com |
| Versions | 15.0 13.0 14.0 |
Customer Toll Free
Customer Toll Free helps you manage all your Customer Support Phases From Customer Calls to Service Visits which are Creating Customer Calls, Creation of Service Tickets, Service Visits, Visit Based Expenses, First Information Report, Spare Quotation & Labor Charges in an organized manner.
Highlights
Customer Toll Free calls
Manage all your support calls and create service tickets against them.
Multiple Service Ticket Creation
You can create multiple service tickets against a single customer.
Service Visit
Customer Toll Free has a provision to record your visits you make against every Service Ticket.
Expenses For Visit
Service Engineers Can claim for expense after every kind of visit they make.
First Information Report
First Information report can be generated for failed Service Visits.
Labour Charges
Provision to charge for Labor services which can be billed using default invoicing.
Advantages
- Spare Quotation can be created by just tagging the Finished Products and Spare Parts will be fetched from Bill Of Materials
- If an FIR (First Information Report) goes to a rework State , The Respective commissioning will move to the draft stage.
- In Toll Free, When a Customer is Selected all the products bought by the customer will be displayed on the line item along with the Serial Number.
- Multiple Service Tickets can be created against a Single customer.
Benefits
- Customer Toll Free Helps you record customer calls in an easy way.
- Products bought by a particular customer will be automatically displayed on the line item by just tagging the customer name or typing their contact number.
- Service Ticket is created with a click of a button, We can create multiple service tickets against one customer.
- Customer Toll Free has provided a provision to charge for labour services since this is a service visit.
User Groups
Product Master
Toll Free - Call creation.
Service Ticket created from the call, Visits and expenses for the service ticket can be created
Visits against the service Ticket
Expense against the Visit
FIR (First Information Report) has been created against the failed Service Visit
Spare Quotation against the approved FIR
Labour Charges for Service Visit
Yes, the app works perfectly well with Odoo Enterprise as well as Odoo Community. Odoo Online (Cloud) does not allow installation of third-party apps and hence this app cannot be installed on Odoo Online.
You can contact us to request a customization in the app or you can write to us at sales@fossinfotech.com
Yes, You will get 4 hours Of Free Support, You can write your queries to support@fossinfotech.com
No, Only users with Manager rights will be able to view other user's Records.
If the Service Ticket is created through a call, The Toll Free Exceutive will create the Service Ticket. If it's a direct Service Ticket, The Service Engineer himself can create a Service Ticket.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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