Helpdesk Ticket Timesheet
by Aresoltec Canarias https://github.com/OCA/helpdesk , Punt Sistemes https://github.com/OCA/helpdesk , SDi Soluciones Digitales https://github.com/OCA/helpdesk , Solvos https://github.com/OCA/helpdesk , Odoo Community Association (OCA) https://github.com/OCA/helpdesk| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Project (project)
• Discuss (mail) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 2860 |
| Technical Name |
helpdesk_mgmt_timesheet |
| License | AGPL-3 |
| Website | https://github.com/OCA/helpdesk |
| Versions | 15.0 16.0 14.0 12.0 13.0 |
Helpdesk Ticket Timesheet
This module adds Timesheet funcionality in Helpdesk module.
Table of contents
Configuration
To configure this module, you need to:
- Allow Timesheet for a Helpdesk’s Team
- Set a Default Project (optional)
Allow Timesheet
- Go to Helpdesk > Configuration > Teams.
- Edit or create a new team.
- Check Allow Timesheet option to allow timesheets for that team.
- Select a Project for that team (optional).
Usage
- Go to Helpdesk or Helpdesk > Dashboard to see the tickets dashboard.
- In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.
- If there is not a Default Project you will need select a Project for the Ticket to show the Timesheet Table.
Bug Tracker
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Authors
- Aresoltec Canarias
- Punt Sistemes
- SDi Soluciones Digitales
- Solvos
Contributors
- Aresoltec Canarias, S.L:
- Inma Sánchez
- SDi Soluciones, S.L.:
- Oscar Soto
- Jorge Luis Quinteros
- Punt Sistemes, S.L.:
- Carlos Ramos
- Solvos Consultoría Informática, S.L.:
- David Alonso
- Guadaltech Soluciones Tecnológicas, S.L.:
- Fernando La Chica <fernandolachica@gmail.com>
Maintainers
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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