Odoo 1


v 13.0 Third Party 53
Technical Name knowsystem
LicenseSee License tab
Also available in version v 12.0 v 11.0
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Technical Name knowsystem
LicenseSee License tab
Also available in version v 12.0 v 11.0

This is a full-featured knowledge management tool to be used in any industry and by any firm. The app serves to accumulate, to curate, to utilize, and to share organizational knowledge within your company and outside it. The tool consists of the core module and extra optional add-ons:

  1. KnowSystem - a core of knowledge management. It might be used stand-alone as a complete internal knowledge base system. Its price is €228.
  2. KnowSystem: Website and Portal - an optional module, which let you publish articles to website, share them with portal users, and use website builder to update articles. The features assumed by this add-on are marked by the icon . Its price is €40.
  3. KnowSystem: Custom Fields - an optional module, which which let you add and show custom fields for articles (backend). The features assumed by this add-on are marked by the icon . Its price is €48.
  4. KnowSystem: Custom Fields for Website and Portal - an optional free module, which show custom fields on website and portal pages (frontend). The features assumed by this add-on are also marked by the icon .
  5. KnowSystem: Multi Languages - an optional module, which let you translate articles, sections and tags for installed in Odoo languages. The features assumed by this add-on are marked by the icon . Its price is €10.

Innovative single-view interface

Your knowledge base might be efficiently structured by a hierarchy of sections, tree of tags, and types. Using those alongside with intuitive sorting and search tools, users would quickly find required articles.
From the same interface editors may create and update any knowledge-related documents, change articles in batch, set up security. Without a need for excess navigation.

Fast, comfortable, and professional knowledge recording

Drag and drop building blocks to write a new article. The process is simple while the result is professional looking. The backend editor let users create knowledge paragraphs with strict HTML style, what is especially useful for printing and messaging. The website builder motivates users to prepare advanced knowledge pages as they are part of your web portal.
By using templates with pre-defined styles you may also speed knowledge generation up and standardize articles' appearance.

Get benefit from your knowledge

Knowledge base is not to archive best practices but to use them in business. That is why KnowSystem let you efficiently employ articles: reach required ones right from any Odoo document form, reference or cite those in discussions from an email composer, print them as a PDF file with your company individual layout.

Individual partner knowledge base portal

Knowsystem let you organize a web portal personally for each customer just by selecting articles to be shared. Depending on loyalty level, products in use, related projects, different partners would access different manuals, guidelines, frequently asked questions, specifications. You can design an article especially for a definite company, or use the same knowledge experience among multiple clients.

Very functional application and responsive support

Our company produces medical laser equipment and we use KnowSystem to streamline the knowledge base of our company. Convenient search system and classification of content, as well as access rules for groups and even for individual users.

Svetlana in the Odoo Apps Store

KnowSystem is excellent - OdooTools offer great support, are very helpful and responsive

Our company needed the ability to add a Knowledge Base to our Odoo portal website for our customers to access article content on a membership-only basis. KnowSystem provided this and much more, along with ability to add search by section, set permissions to allow only certain partners access to articles by tag etc. OdooTools have been very helpful and implemented several features we suggested including automatic redirect upon login, customisable filters and a social sharing capability on articles. Overall a great app by a great company, something that massively adds to Odoo's capabilities and is something that everyone could benefit from using.

Chris Mann in the Odoo Apps Store

WIKI-like revision system

Each time you update an article (title, content, tags, sections, attachments), KnowSystem saves a previous version. So, intellectual assets are secured from sudden harm or a human mistake, since you can any time recover any revision. Breaking becomes harder than restoring.

Public knowledge base

Self service is a way to cut your costs. To that aim KnowSystem let you prepare a public online library with FAQ, marketing information about products and services, software manuals, and so on. Through that your team will spend less time on repetitive issues from prospects, clients, and just by-passers.

Team work for knowledge creation

KnowSystem inspires interactions for continuous knowledge base improvements. Users and editors might take part in discussions, follow revisions, evaluate articles by likes and dislikes, plan daily activities.

Custom fields to structure knowledge

Different types of knowledge might sometimes require not only different style and structure but also different extra attributes, like a book reference, a responsible sales team, or an IP address. KnowSystem let you add and show custom fields for that goal.

Knowledge is secured and might be safely shared

KnowSystem works across the whole organisation: any Odoo user may rely upon knowledge base. Simultaneously, you can simply manage and control who can access and who can edit each particular section or article.

Create learning tours

A tour is a set of articles in predefined order. The idea is to follow certain steps of study one by one in the special interface. For example, all new employees should get acquainted with a number of instructions. With help of tours, you may control employees progress. Do they really confirm that articles are read?

Multilingual knowledge base

KnowSystem let you translate articles to installed in Odoo languages. In such a way users might read and edit articles in a language from their preferences.

Knowledge base for any industry and business

KnowSystem is a universal tool which might be configured to any business goal and any set of Odoo apps: for helpdesk, marketing, IT, HR, project management, so on and so on.

KnowSystem Interface
Innovative interface for knowledge base
Single entry for knowledge management actions
Edit sections, tags, and types
Knowledge Base overview
KnowSystem wide screen
Article info and statistics
Article info popup
KnowSystem configuration
Knowledge base options
Mass actions for selected articles
Mass update of knowledge base
Comfortable article customization
Edit knowledge records in backend
Building blocks for knowledge base articles
Articles HTML editor
Article read mode
Article form view
Use website builder to edit articles (bad for backend usage)
Knowledge base website builder
Apply knowledge in emails
Direct access to KnowSystem in email composer
Share articles content, link, or printing in messages
Articles share in communications
Quick access for knowledge system from any Odoo document
Articles quick search
Quick knowledge search
Use knowledge for your benefits
Knowledge base for portal and public use
Portal and public articles
Configurable public knowledge base
Website articles options
KnowSystem articles in portal and website
Website and portal article
KnowSystem security levels
Knowledge base access levels
Manage access to this section and its articles
Knowledge section user groups
Manage portal access using tags
Shared articles security
Manage access to this article
Article user groups
KnowSystem articles custom fields
Customize properties of knowledge base
KnowSystem articles custom properties
Customized KnowSystem article form views
Wiki-style revisions history
Knowledge base revisions
To restore is easier than to break
Restore article revision
KnowSystem tour welcome page
Learning tour start
Article in a learning tour
KnowSystem tour
Control tour progress by users
Tours for users
To contact us please register in our support system. Registration form is available by any link below. Registration doesn't take more than 30 seconds. No phone number, no credit card, and no payments are required

The module features and support depend on your Odoo version. Please select required one on the top right of this page.

We guarantee to provide a working plan by your issue within 5 days. The most of issues are solved within 2 business days.

OdooTools is the team of developers and business analysts to help you extend Odoo potential. We have been communicating with end users to whom the software became the main business tool since 2012. As a result, we are proud of dozens of successful Odoo apps developed. We are open for new ideas and challenges to create the best Odoo tools for business needs all over the world.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.


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Re: 功能演示需求
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Hello! We have received your request for a demo in our support portal, and we have prepared for you a special demo database. You should have received an email with link to test.

Indication of error
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Since installing it, I've occasionally had an error window pop up while working TypeError: Cannot read property 'tooltip' of undefined

Re: Indication of error
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Hello! Thank you for letting us know. We have already started conducting tests in order to re-produce the error. As soon as we achieve any progress, we will send you a direct message. Thank you.

after upload the image in Select a Media ,that image can't be found from Select a Media
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after upload the image in Select a Media ,that image can't be found from Select a Media

Re: after upload the image in Select a Media ,that image can't be found from Select a Media
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Hello, it is Alex, Odoo Tools, regarding your request related to the app KnowSystem. Yes, the images are not available for selection purposefully for security reasons: otherwise, there is no way to control access for such media. In order to make it available for selection: in the debug mode go technical > database structure > attachments > find required one > set the checkbox ‘Is public document’. Alternatively: upload an image to any website page > use uploaded image in articles (also it possible to use links to some external public storage place). Feel free to contact us by any related issues.

after upload the image,that image can't be found from Select a Media
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after upload the image,that image can't be found from Select a Media

I have paid, how to download it ?
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I have paid, how to download it ?

Re: I have paid, how to download it ?
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Hello, thank you for choosing our tools! As soon as the payment is confirmed, you should receive a link to download the source code. If an email does not arrive, please contact the Odoo store representatives: