RMA ( Return Merchandise Authorization ) Enterprise in Odoo
by Emipro Technologies Pvt. Ltd. http://www.emiprotechnologies.com/$ 265.91
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing (account)
• Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Repairs (repair) • Inventory (stock) • CRM (crm) • Calendar (calendar) • Contacts (contacts) |
| Community Apps Dependencies | Show |
| Lines of code | 3369 |
| Technical Name |
rma_enterprise_ept |
| License | OPL-1 |
| Website | http://www.emiprotechnologies.com/ |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing (account)
• Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Repairs (repair) • Inventory (stock) • CRM (crm) • Calendar (calendar) • Contacts (contacts) |
| Community Apps Dependencies | Show |
| Lines of code | 3369 |
| Technical Name |
rma_enterprise_ept |
| License | OPL-1 |
| Website | http://www.emiprotechnologies.com/ |
RMA for Enterprise
Enterprise RMA is the solution that works with Helpdesk module of Odoo Enterprise version. You can completely manage your RMA from Helpdesk instead of Sales when you enable the option from Settings. It works the same as RMA where you will manage tickets instead. For each return request raised, it will be managed as Ticket in Helpdesk.
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Note: This app works with Odoo Enterprise version only. It does not support Odoo Community version.
- Create predefined return reasons & set appropriate Action to be taken
- Approve or Reject RMA Request
- Choose the appropriate action for a product return such as refund, replacement or repair
- Automatically adjust inventory while managing product returns
- Generate necessary documents such as delivery order/credit note/sales order based on the chosen return action
- Automatically send email notification to the responsible person for next action
- Manage the RMA completely from Helpdesk module
Generic Process of RMA
This is the general process of RMA with all its scenarios. When the new RMA is created, it initially goes to the approval stage. If RMA is rejected, it gets closed. If it is approved, it further generates the receipt to carry our Refund, Repair or Replacement.
Refund Scenario in RMA
When there is refund scenario in RMA, it checks whether the invoice for the returned product is created or not. If the invoice is created, the credit note for the customer is generated from which refund can be done. If there is no invoice, RMA gets closed.
Repair Scenario in RMA
In the Repair scenario of RMA, a Repair Order is created and processed further as it progress. RMA gets closed thereafter.
Replacement Scenario in RMA
Replacement scenario in RMA has two cases. If the product to be given as a replacement is the same as the returned product, a Delivery Order is generated to ship the order to the customer and RMA gets closed there. But, if the replacement product is different than the returned product and the Invoice is supposed to be created for the replacement product, the system will create a new Sale Order of that particular product & RMA gets closed.
Enable Helpdesk as RMA
Manage your Tickets in Helpdesk
List of Tickets assigned to you
See all the Tickets of RMA
Ticket in Draft Stage
Receipt for product return
Pickings processed
Validate the RMA
RMA processed successfully
Read User Guide
No, RMA for Enterpise works with Odoo Enterprise and Odoo.sh only. It does not support Odoo Community version.
The RMA app supports 3 return actions i.e. Refund, Replacement and Repair. In Replacement Scenario, there are 2 scenario where you can replace with same product or with different product.
You can contact us to request a customization in the app.
If you purchase our app for Odoo Version 12 and prior, we will provide you access to all the versions up to 12 depending on their availability. Starting version 13, every version of the app will be sold separately.
We offer free support for a duration of 90 days from the date of purchase. Kindly read our support policy to know the details.
Yes, the RMA app works well with the Odoo Website & eCommerce if you have an additional plugin called Website RMA.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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