RMA ( Return Merchandise Authorization ) in Odoo

by
Odoo 11

279.48

v 13.0 Third Party 88
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Required Apps CRM (crm)
Sales (sale_management)
Invoicing (account)
Inventory (stock)
Technical Name rma_ept
LicenseOPL-1
Websitehttp://www.emiprotechnologies.com/
Also available in version v 10.0 v 12.0 v 11.0
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Required Apps CRM (crm)
Sales (sale_management)
Invoicing (account)
Inventory (stock)
Technical Name rma_ept
LicenseOPL-1
Websitehttp://www.emiprotechnologies.com/
Also available in version v 10.0 v 12.0 v 11.0

RMA ( Return Merchandise Authorisation ) in Odoo

Managing Product Returns is an integral part of any online selling business. Almost every seller provides the facility to return a purchased product and in-turn give a refund, replacement or repair for the returned product. Handling returns can be quite complex at times and if a seller does not have an efficient return management system in place, the customers are bound to be dissatisfied.

The RMA solution from Emipro helps to efficiently accept return request from the customer, provide them the option to get refund, repair or replacement and accordingly manage various operational aspects in Odoo such as creating return receipt, delivery order, credit note, adjusting stock levels etc.

Generic Process of RMA

This is the general process of RMA with all its scenarios. When the new RMA is created, it initially goes to the approval stage. If RMA is rejected, it gets closed. If it is approved, it further generates the receipt to carry our Refund, Repair or Replacement.

Refund Scenario in RMA

When there is refund scenario in RMA, it checks whether the invoice for the returned product is created or not. If the invoice is created, the credit note for the customer is generated from which refund can be done. If there is no invoice, RMA gets closed.

Repair Scenario in RMA

In the Repair scenario of RMA, a Repair Order is created and processed further as it progress. RMA gets closed thereafter.

Replacement Scenario in RMA

Replacement scenario in RMA has two cases. If the product to be given as a replacement is the same as the returned product, a Delivery Order is generated to ship the order to the customer and RMA gets closed there. But, if the replacement product is different than the returned product and the Invoice is supposed to be created for the replacement product, the system will create a new Sale Order of that particular product & RMA gets closed.

RMA Orders

RMA Reasons

Claim Reject Messages

Reject RMA with Reason

Receipt Generated

Replace with Same Product

Replace with Other Products

Repair Orders

Confirm Repair Order

Star Repair

End Repair

Delivery Generated for Repair

Manage Lot/Serial Number

Manage RMA from Delivery Order

Receipt, Refund Invoices and Sales Order in RMA


Read User Guide

Yes, the app works perfectly well with Odoo Enterprise (On-premise and Odoo.SH) as well as Community. Odoo Online (Cloud) does not allow installation of third-party apps and hence this app cannot be installed on Odoo Online.

The RMA app supports 3 return actions i.e. Refund,Replacement & Repair.

You can contact us to request a customization in the app.

If you purchase our app for Odoo Version 12 and prior, we will provide you access to all the versions up to 12 depending on their availability. Starting version 13, every version of the app will be sold separately.

We offer free support for a duration of 90 days from the date of purchase. Kindly read our support policy to know the details.

Yes, the RMA app works well with the Odoo Website & eCommerce if you have an additional plugin called Website RMA

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Incredible support
by
Kaspar Kallas
on 6/2/20, 8:14 AM

The RMA module is well written and documented using a builtin repair module making it very easy and intuitive to use.


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