​Service Level Agreements to Customer for Helpdesk/Support

by
Odoo

320.72

v 14.0 Third Party 14
Live Preview
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Calendar (calendar)
Contacts (contacts)
Discuss (mail)
Employees (hr)
Community Apps Dependencies
Lines of code 5420
Technical Name customer_sla_contract_helpdesk
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 17.0 16.0 10.0 13.0 14.0 15.0 12.0 11.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Calendar (calendar)
Contacts (contacts)
Discuss (mail)
Employees (hr)
Community Apps Dependencies
Lines of code 5420
Technical Name customer_sla_contract_helpdesk
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 17.0 16.0 10.0 13.0 14.0 15.0 12.0 11.0

Service Level Agreements [SLA] for Helpdesk Ticket /Support Ticket]

Helpdesk Customer Service Level Agreements Odoo App

THIS APP ONLY SUPPORT ODOO COMMUNITY EDITION

This app allows you to create service level agreements and print and send it to your customer for agreeing SLA level with them.


Main Features:

  • Allow your team to select "Service Level Agreement" on the contract [Analytic Account] form of your customer.
  • Allow you to print "Service Level Agreement" on PDF of contract agreement print as per below screenshot of sample pdf.
  • For more details please check below screenshots and watch the video.

Menus Available:

  • Helpdesk
    • Contracts
      • SLA Contracts

Edition Compatibility:


Only Community

SLA Contracts Menu

SLA Contracts List view

SLA Contracts Form View

Print Contract report menu

Printed SLA Contracts - Sample

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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