$ 254.06
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
Community Apps Dependencies | Show |
Lines of code | 3904 |
Technical Name |
merge_helpdesk_ticket_messages |
License | See License tab |
Website | http://www.probuse.com |
Versions | 16.0 17.0 14.0 15.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
CRM (crm)
• Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Employees (hr) |
Community Apps Dependencies | Show |
Lines of code | 3904 |
Technical Name |
merge_helpdesk_ticket_messages |
License | See License tab |
Website | http://www.probuse.com |
Versions | 16.0 17.0 14.0 15.0 |
Merge Helpdesk Ticket Messages / Emails
Odoo App Helpdesk Ticket Merge Messages / Emails
Only for Odoo Community Edition
This app allows you to merge tickets, with messages and emails communication.
Main Features:
- Allow support users to merge multiple tickets message and email communication after the merge process completes.
- Allow them to merge tickets, message into one existing ticket by considering it as the primary ticket.
- Allow them to create a new ticket also after merging messages and emails multiple tickets.
- Show all old ticket attachments as a smart button on the primary ticket form.
- For more details please check below screenshots and watch the video.
- Note: This app does NOT merge attachments but it shows old attachments after merge tickets with a smart button as shown.
Edition Compatibility:
Community
Merge Tickets
Merge Support Tickets Action Menu
Old Ticket Merge Chater Message
Merge Support Ticket Wizard
Primary Ticket on Kanban
Old ticket chatter messages on the primary ticket
Old Attachment Smart Button on New Ticket
Old Attachement Kanban Menu [Odoo Standard]
Create New Ticket And Merge
Merge Support Tickets Action Menu
Merge Support Ticket Wizard
Old ticket chater messages on the primary ticket
Old Attachment Smart Button on Ticket
Attachement Kanban Menu [Odoo Standard]
Contact / Support
Introducing
Probuse Consulting Services Pvt. Ltd.
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Our Services
Odoo Implementation
Odoo Support
Odoo Customization
Odoo Migration
Odoo Training
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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