Mobile Service Managementby Cybrosys Techno Solutions https://www.cybrosys.com
• Inventory (stock)
|Lines of code||1256|
|Also available in version||v 12.0 v 11.0 v 13.0|
This module is exclusively designed for the mobile service shop for managing their daily activities inside the service center. The module comes integrated with accounting and inventory modules maximizing the efficiency. It comes embedded with features such as adding complaint templates, making it a much user-friendly application. The module also helps in generating service tickets in the workplace.
Manager has the complete access over the mobile shop management.
Mobile Technician can read and write service requests and also update the parts usage.
Service request creation.
Assigning service request to technicians
Mobile service ticket generation
Tracking the service status
Integrated with accounting and sales module
Multi-level access rights
Mobile complaint templates
Invoice for parts usage and service charges
Email notifications to customer
Flexible for further customization
Mobile Service Shop
When you install the module, an extra menu named Mobile Service is created. Here you can see the service requests and thereafter configure your mobile service shop.
Mobile Service -> Service Request -> Create
This is the service request creation form. Service request can be created according to the device brand and model. One can assign the technician, service request, provide with warranty details, customer details, IMEI no, request and return dates etc.
Generating tickets for service request.
Here you can create tickets for service requests by using the 'Print Ticket' button.
Mobile parts inventory
Here you see the mobile parts used for service processing.
Invoice for service requests
Here you can create invoices for service requests.
Post Stock moves
No need to create stock moves for parts usage manually. 'Post Stock Moves' will generate stock for the parts usage.
The system will send email notification to the customer for each stage in the service request. Note:- You should configure outgoing and incoming e-mail settings from your Odoo for email service
Create mobile brands which is used in service request creation. Mobile Service -> Configuration -> Brands
You can also create models for different mobile brands from. Mobile Service -> Configuration -> Models
You can create different complaint types from. Mobile Service -> Configuration -> Complaint Types
Complaint Templates can be created from. Mobile Service -> Configuration -> Complaint Templates
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