Website Service Desk

by
Odoo

$ 138.83

v 15.0 Third Party 5
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Website (website)
Community Apps Dependencies
Lines of code 25959
Technical Name crnd_wsd
LicenseOPL-1
Websitehttps://crnd.pro
Versions 12.0 13.0 14.0 15.0 16.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Website (website)
Community Apps Dependencies
Lines of code 25959
Technical Name crnd_wsd
LicenseOPL-1
Websitehttps://crnd.pro
Versions 12.0 13.0 14.0 15.0 16.0

Website Service Desk

Incident Management

License: OPL-1 docs CR&D


Website Service Desk provides website user interface for Service Desk. This application integrates with the Generic Request app and allows users to create, submit and track execution of requests through the website interface.

It represents incident management system and perfect fits the companies that provide incident management process. It is designed to be the single channel for submitting all the events that prevent normal workflow.

Submit requests in a few simple steps:

Select predefined service of request if you are using them.

request_service


Select predefined category of request.

request_category


Choose type of request.

request_type


Fill in request data.

request_text


Submit the request.

request_submitted


View created requests, monitor handling and solution of requests.

requests_view


Additionally, you can use service groups of request on website.

request_service_group


To start using service groups, activate it in settings.

service_group_activate


Priority could be specified as selection

Allows to specify priority as selection


Complex priority could be specified as selection too

Complex priority as selection.


Priority could be specified on website as stars

Priority could be specifed as starts.


Complex priority could be specified one website as stars too

Complex priority as stars.


Priority configuration is available on Request Type level

Configuration of priorities.


Parent / child requests:

subrequest


Read the Website Service Desk module guide for more information.

The Website Service Desk module is part of the Bureaucrat ITSM project. You can try it by the references below.


Advanced add-ons:


Launch your own ITSM system in 60 seconds:

Create your own Bureaucrat ITSM database yodoo.systems

Maintainer

CR&D
Website Contact us Bug Requests

This module is maintained by the Center of Research & Development company.

We can provide you further Odoo Support, Odoo implementation, Odoo customization, Odoo 3rd Party development and integration software, consulting services. Our main goal is to provide the best quality product for you. 

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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Great module
by
ICTPACK SOLUTIONS LTD
on 11/7/22, 5:03 AM

Greate module: A little bug

We used the module together with Elearning module from odoo (website_slides), Once the website_slides module is install a user from the portal can not add or comment on a request we get 404 not found error

Traceback (most recent call last):
  File "/opt/odoo15/addons/http_routing/models/ir_http.py", line 431, in _dispatch
    rule, arguments = cls._match(request.httprequest.path)
  File "/opt/odoo15/addons/website/models/ir_http.py", line 86, in _match
    return super(Http, cls)._match(path_info, key=key)
  File "/opt/odoo15/odoo/addons/base/models/ir_http.py", line 90, in _match
    return cls.routing_map().bind_to_environ(request.httprequest.environ).match(path_info=path_info, return_rule=True)
  File "/opt/odoo15/odoo15-venv/lib/python3.7/site-packages/werkzeug/routing.py", line 1799, in match
    raise NotFound()
Exception

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/opt/odoo15/odoo/http.py", line 644, in _handle_exception
    return super(JsonRequest, self)._handle_exception(exception)
  File "/opt/odoo15/odoo/http.py", line 302, in _handle_exception
    raise exception.with_traceback(None) from new_cause
werkzeug.exceptions.NotFound: 404 Not Found: The requested URL was not found on the server. If you entered the URL manually please check your spelling and try again.

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