All In One Helpdesk | CRM Helpdesk | Sale Order Helpdesk | Purchase Helpdesk | Invoice Helpdesk | Helpdesk Timesheet | Helpdesk Support Ticket To Task

by
Odoo

$ 106.79

v 15.0 Third Party 322
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Discuss (mail)
• Invoicing (account)
• Project (project)
• Purchase (purchase)
• Sales (sale_management)
• Calendar (calendar)
• Contacts (contacts)
• Employees (hr)
Lines of code 10641
Technical Name sh_all_in_one_helpdesk
LicenseOPL-1
Websitehttps://www.softhealer.com
Versions 13.0 17.0 12.0 14.0 15.0 16.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Discuss (mail)
• Invoicing (account)
• Project (project)
• Purchase (purchase)
• Sales (sale_management)
• Calendar (calendar)
• Contacts (contacts)
• Employees (hr)
Lines of code 10641
Technical Name sh_all_in_one_helpdesk
LicenseOPL-1
Websitehttps://www.softhealer.com
Versions 13.0 17.0 12.0 14.0 15.0 16.0
logo
Community Enterprise Odoo.sh

All In One Helpdesk

heading

Would you like a fully customizable and flexible helpdesk in Odoo? With this app, you almost have everything you need for Service Desk, Technical Support Team, Issue Ticket System, as well as service requests to be managed in the Odoo backend. Customer can view their ticket from the portal and easily see stage of the reported ticket. Directly from the helpdesk ticket, you can generate leads/opportunities, quotations/sale orders, requests for quotations/purchase orders, and invoices. Our helpdesk offers the option to create a task from the ticket.

Related Modules

heading
All In One Website Helpdesk
Advance
Helpdesk
Included
Website Helpdesk
Related

Note

heading
  • This app is not compatible with standard Helpdesk app of Enterprise Edition. It works independently. You can purchase the Helpdesk Enterprise app from here Helpdesk Enterprise

Key Features

heading

Hot Features

heading
Auto Change Ticket Stage On Replied
Auto Change Ticket Status On Replied.
Update Mass Ticket.
Helpdesk Whatsapp
Helpdesk SLA Policy
Helpdesk Ticket Alarm
Search panel
Manage Products
Helpdesk Multiple User
Sale Order With Helpdesk
Purchase Order With Helpdesk
CRM With Helpdesk
Invoice With Helpdesk
Helpdesk Timesheet
Helpdesk Ticket To Task
Ticket on Portal
Dynamic Stages
Dynamic Dashboard Table
Dynamic Dashboard Filter
Reply via E-Mails
Customer Feedback
PDF Report
Auto Close Ticket
Readymade Email Template

Features

heading
  • You can schedule activity from the helpdesk ticket form view. New
  • Team leader & manager only see customer ratings. New
  • Easy to change ticket stage automatically when a customer or staff replied.
  • Easy to find tickets that are replied by customer/staff based on tags.
  • You can search tickets by product name from the search bar.
  • You can update multiple tickets using "Mass-Action".
  • When an inbound email comes then the email subject shows in the form view & kanban view.
  • Email notification goes to the assigned user when customers see tickets from the portal.
  • You can send helpdesk tickets direct to the customer's WhatsApp.
  • You can use the helpdesk SLA policy for good customer support.
  • You can set a helpdesk ticket alarm for different tasks.
  • You can edit multiple tickets in the list view.
  • Easy to use search panel in the list & kanban view.
  • You can manage products in tickets as well you can display products in the ticket PDF report.
  • You can assign a single ticket to more than one user.
  • Easy to create default reply templates for perticular questions.
  • Access rights for Helpdesk Manager, Helpdesk Team Leader, Helpdesk User.
  • Easy to create ticket by helpdesk user.
  • Easy to define stages as per your requirement.
  • Easy to set access right and email templates for perticular stages.
  • Easy to set days for auto closing tickets.
  • Fully customise and dynamic dashboard.
  • Easy to define dynamic filter for dashboard.
  • Well organized data in table formate on dashboard.
  • Well organized data in table formate on dashboard.
  • Well organized calender, pivot, graph, kanban views.
  • Customer see ticket status from portal and email links.
  • Well organized portal for ticket.
  • Easy to group by, search, and create ticket on portal.
  • Auto notifies via email to assigned user and customer while the ticket is created.
  • Auto share feedback link while ticket is closed.
  • Easy to chat with customer from chatter.
  • Easy to create lead/opportunity from the helpdesk ticket or easy to create helpdesk ticket from the lead/opportunity.
  • Easy to create sale order/quotation from the helpdesk ticket or easy to create helpdesk ticket from the sale order/quotation.
  • Easy to create purchase order/RFQ from the helpdesk ticket or easy to create helpdesk ticket from the purchase order/RFQ.
  • Easy to create invoice from the helpdesk ticket or easy to create helpdesk ticket from the invoice.
  • Easy to manage the helpdesk ticket with the timesheet.
  • You can convert the ticket into the task as well easy to create tasks directly from the support ticket.
video_btn Helpdesk - Stages Configuration Flow

Access group for "Helpdesk Manager", "Helpdesk Team Leader", "Helpdesk User"


Helpdesk Teams menu and list view.


"Helpdesk Teams" form view. Where you can define team member and team leader or set team as default.


"Helpdesk Tickets Type" menu and list view.


"Helpdesk Subject Types" menu and list view.


"Helpdesk Tags" menu and list view.


"Helpdesk Stages" menu and list view.


"Helpdesk Stages" form view. Where you can define stages and it's access rights, E-Mail template, next stage.


"Helpdesk Categories" menu and list view.


"Helpdesk Sub Categories" menu and list view.


"Helpdesk Priorities" menu and list view.


"Helpdesk Setting" View.


"Helpdesk Ticket" Kanban view.


"Helpdesk Ticket" List view.


"Helpdesk Ticket" Pivot view.


"Helpdesk Ticket" Graph view.


"Helpdesk Ticket" Calender view.


"Helpdesk Ticket" Schedule activity view.


"Helpdesk Ticket" form view.


"Helpdesk Ticket" form attachment view. Where you can attach document received from customer.


When ticket is created that time customer will notify via email.


When ticket is created that time assign user will notify via email.


When you click on the 'Reply' button on the form, this wizard will appear where you can set an email template as per reply. In Email, there is one link 'View Ticket', Where customer can see the ticket status.


'Replied Date' added after reply and replied status will change 'Staff Replied'.


While ticket is closed, customer will notify via email with feedback link. click on link.


After click on link customer will see this view, where customer give feedback with comment.


Thank you message after submit feedback.


Customer feedback.


"Ticket Close" information will added here.


Chat with customer in chatter.


Ticket on Portal.


List view on portal. You can group by, create and search tickets. You can create a ticket only if you have the Website Help Desk module installed.


Helpdesk Portal ticket in PDF for backend.


'Ticket Dashboard' for Helpdesk Manager. Where you can filter data with various filters and see data in well organized table formate.


'Ticket Dashboard' for Helpdesk Team Leader. Where leader can see only his team data and filter data with various filters, see data in well organized table formate.


'Ticket Dashboard' for Helpdesk User. Where user can see only ticket which is assigned, filter data with date filters and see data in well organized table formate.


Multi User


Goto user config setting, Enable 'Display Multi User'.


You can select more than one user for each tickets. All assign multi user can see the ticket.


'Technical Leader' user can see the ticket.


'Technical B' user can see the ticket.


'Technical A' user can see the ticket.


'Technical C' user can not see the ticket because ticket was not assigned.


Manage Products


Goto user config setting, Enable 'Manage Products'.


You can select products for each ticket.


Ticket PDF report with the products.


In User configuration there is access rights for only portal users.(Only visible when portal user true)


"Portal Manager"


"Portal Leader"


"Portal User"


If you want to set access for the portal customer then, 'Portal Access' leave it blank


Login with Portal Support User and click on "Create".


This Wizard will popout after click on create. Here Only Portal Manager,Leader, Manager can select partners.


Login with 'Portal Customer'. Customer can only create ticket for self only.


Login with 'Portal Support Leader'. If the customer exists then all required fields fill automatically.


If any new customer arrived, then create ticket with name and email, it will create new customer in backend.


New customer created and it will automatically added to followers.


Created cutomer form view.


In portal you can download ticket in PDF formate also. Just click 'Download'.


Ticket in PDF formate.


Helpdesk SLA Policy & Helpdesk Ticket Reminder security groups.


Go to the configuration => "Helpdesk SLA Policies".


The "Helpdesk SLA Policy" form view looks like this, you can see SLA tickets from the smart button "SLA Tickets".


"SLA Tickets" form view looks like this.


You can see helpdesk SLA tickets also from the helpdesk ticket types using the smart button "Helpdesk SLA".


"SLA Tickets" form view looks like this.


"Helpdesk Teams" form view. Where you can define working schedule as well as see helpdesk SLA ticket using the smart button "Helpdesk SLA".


The search panel in the helpdesk tickets looks like this, you can filter SLA using different filters.
Note: Search panel and multi-edit option available in only v13,v14 & v15.


You can edit multiple records from the helpdesk tickets list view.
Note: Search panel and multi-edit option available in only v13,v14 & v15.


"Helpdesk Ticket" form view, create a ticket and save it.


The "Helpdesk Ticket" form view with SLA policies.


In the helpdesk ticket form view, you can see SLA deadline, Now we press the "Approve" button.


When press on the "Approve" button and all policies are approved then stage change to "Done".


You can do helpdesk SLA analysis from the "Reporting" menu.


Helpdesk Ticket Alarm


Enable "Ticket Reminder".


Go to the configuration => "Helpdesk Ticket Alarm".


Helpdesk ticket alarm form view looks like this.


Helpdesk ticket alarm form view with the ticket reminder.


Helpdesk ticket reminders can run using a cron job.


Helpdesk ticket reminders popup looks like this.


Helpdesk ticket reminders email looks like this.




In "User", enable the "Helpdesk Whatsapp Feature" option.


Whatsapp message description with the configuration setting.


Set the signature in the message,
1) Go to Preferences.


2) Add Signature.


Click "Send By WhatsApp" Button in helpdesk tickets.


Choose recipient, template and edit Message as required and click send by whatsapp.


This is the output shown in the WhatsApp messenger.



In helpdesk ticket chatter you can see the message which is sent.


You can send a Whatsapp message direct from the dashboard.


After that one wizard opens, select details and press "Send".


This is the output shown in the WhatsApp messenger.



When you click "Send By WhatsApp" Button in helpdesk tickets, this wizard opens choose details and if you click send then mail is sent.
If you click send by WhatsApp it sends the message on WhatsApp.


The sent email looks like this.



You can filter tickets by creation date.


You can search tickets by tags.


You can "Archive" all ticket in kanban view.


Customer ratings visible to only manager & team leader.


Schedule activity in helpdesk ticket form view.


Configuration added to view portal ticket with access token.


Configuration to give attachment size limit on portal.


Alert comes when attachment size larger then configuration.


First, choose a timezone.


Based on timezone create date and last update date comes.


Create date and last update date at the portal.


When direct/inbound email comes then the email subject shows in the form view.


When direct/inbound email comes then the email subject shows in the kanban view.


Enable "Get email when customer view ticket?".


When customers see tickets from portal then email notification goes to assigned user.


We were by default adding customers as followers on ticket create, to make this better we have given configuration to on/off these auto-add followers.


We have updated the auto-close mechanism based on the last replied date of staff.



"Auto Update Replied Status & Replied Date Based On Customer/Staff Replied To Ticket".


Default search updated with name, customer,multi-user, assigned to user, email, email subject, mobile number fields.


We have updated the counter tiles click records list.


Whenever any customer/staff replied, the stage changes according to configurations. You can find tickets easily by customer/staff reply based on tags.


You can search tickets by product name from the search bar.


You can update multiple tickets using "Mass-Action". You can update assigned to person, stage, assign multi-user & add/remove followers.


Tick security group "CRM Helpdesk Ticket" to generate lead/opportunity directly from the helpdesk ticket as well generate a helpdesk ticket from the lead/opportunity.



"Helpdesk Ticket" form view, press the "Create Lead" button to create lead directly from the helpdesk ticket.



After that one wizard opens, fill the details then press the "Save" button.



Now, from the ticket, you can see generated leads of that ticket using the "Leads" smart button.



So, from that leads, you can see tickets of that lead using the "Tickets" smart button.



"Helpdesk Ticket" form view, press the "Create Opportunity" button to create an opportunity directly from the helpdesk ticket.



After that one wizard opens, fill the details then press the "Save" button.



Now, from the ticket, you can see generated opportunities of that ticket using the "Opportunities" smart button.



So, from that opportunities, you can see tickets of that opportunity using the "Tickets" smart button.



You can create a helpdesk ticket from the lead/opportunity using the "Create Ticket" button.



After that one wizard opens, fill the details and save it.



"Helpdesk Ticket" created.



You can see tickets of that lead/opportunity using the "Ticket" smart button.



It opens tickets Kanban view.



Created ticket form view looks like this.



You can filter tickets lead/opportunity wise.



You can filter lead/opportunity ticket wise.



Tick security group "Sale Helpdesk Ticket" to generate a quotation/sale order directly from the helpdesk ticket as well generate a helpdesk ticket from the sale order/quotation.



"Helpdesk Ticket" form view, press the "Create Sale Order" button to create a quotation/sale order directly from the helpdesk ticket.



After that one wizard opens, select customer, products, and fill other details then press the "Save" button.



Now, from the ticket, you can see generated sale orders of that ticket using the "sales" smart button.



So, from that sale order, you can see tickets of that sale order/quotation using the "Tickets" smart button.



You can create a helpdesk ticket from the sale order/quotation using the "Create Ticket" button.



After that one wizard opens, fill the details and save it.



"Helpdesk Ticket" created.



You can see tickets of that sale order/quotation using the "Tickets" smart button.



It opens tickets Kanban view.



Created ticket form view looks like this.



You can filter tickets sale order wise.



You can filter sale order ticket wise.


Tick security group "Purchase Helpdesk Ticket" to generate a request for quotation/purchase order directly from the helpdesk ticket as well generate a helpdesk ticket from the purchase order/request for quotation.



"Helpdesk Ticket" form view, press the "Create Purchase order" button to create a request for quotation/purchase order directly from the helpdesk ticket.



After that one wizard opens, select vendor, products, and fill other details then press the "Save" button.



Now, from the ticket, you can see generated purchase orders of that ticket using the "purchases" smart button.



So, from that purchase order, you can see tickets of that purchase order/request for quotation using the "Tickets" smart button.



You can create a helpdesk ticket from the purchase order/request for quotation using the "Create Ticket" button.



After that one wizard opens, fill the details and save it.



"Helpdesk Ticket" created.



You can see tickets of that purchase order/request for quotation using the "Ticket" smart button.



It opens tickets Kanban view.



Created ticket form view looks like this.



You can filter tickets purchase order wise.



You can filter purchase order ticket wise.


Tick security group "Invoice Helpdesk Ticket" to generate invoice directly from the helpdesk ticket as well generate a helpdesk ticket from the invoice.



"Helpdesk Ticket" form view, press the "Create Invoice" button to create invoice directly from the helpdesk ticket.



After that one wizard opens, select customer, products, and fill other details then press the "Save" button.



Now, from the ticket, you can see generated invoices of that ticket using the "Invoices" smart button.



So, from that invoice, you can see tickets of that invoice using the "Tickets" smart button.



You can create a helpdesk ticket from the invoice using the "Create Ticket" button.



After that one wizard opens, fill the details and save it.



"Helpdesk Ticket" created.



You can see tickets of that invoice using the "Ticket" smart button.



It opens tickets Kanban view.



Created ticket form view looks like this.



You can filter tickets invoice wise.



You can filter invoice ticket wise.


Latest Update

Start and End Date fields read only for user groups so Start & End Date edit by project/timesheet manager only.



Tick the security group "Helpdesk Ticket Timesheet".



Enable the "Default Description In Timesheet" to add the default description in the timesheet, and then select default project. Enable "Multiple Ticket Allowed" to start multiple tickets timer at a time.



You can filter tickets by "Running Ticket" which shows which ticket timer is running.



Now we start the timer of the other ticket.



So if you have enabled the "multiple ticket" group then you can start multiple tickets timer simultaneously.



Timesheet entry will look like this, currently one timesheet entry in the ticket.



Now we press the "End Ticket" button to end the timer, you can end the timer as well from the list view using the "End" button.



After that one wizard opens, It will automatically add a default description entry when you end the timer.



So now after the end timer, our ticket timesheet entry is updated.



Now we disable the "Multiple Ticket Allowed" group.



Currently, one ticket timer is running, and start the timer of the other ticket.



So it shows a warning because we have disabled the "Multiple Ticket Allowed" group.


Go to users & companies and tick "Helpdesk Task".



Ticket form view, you can see tasks from the ticket form view.



You can attach multiple attachments to the ticket.



Press the "Create Task" button to create a task from the ticket.



You can assign tasks with responsible persons with the task description.



It moves information, attachment, etc of the ticket to the task.



After creating a task, you can see the created task number on the right side of the ticket.



Tasks kanban view.



The assigned task with attachments, information & you can see that task ticket at the right side of the task.



The assigned task with extra information.


Version 15.0.46 | Released on : 2nd April 2024

Fixed Minor Bug Fixed.

Version 15.0.45 | Released on : 13th March 2024

Fixed Minor Bug Fixed.

Version 15.0.44 | Released on : 12th March 2024

Update Respond to helpdesk ticket feature updates via email.

Version 15.0.43 | Released on : 11th March 2024

Fixed Minor Bug Fixed.

Version 15.0.42 | Released on : 29rd February 2024

Fixed Minor Bug Fixed.

Version 15.0.41 | Released on : 23rd October 2023

Fixed Minor Bug Fixed.

Version 15.0.40 | Released on : 05th October 2023

Update Add Followers on multi user assigned.

Version 15.0.39 | Released on : 02nd October 2023

Fixed Minor Bug Fixed.

Version 15.0.38 | Released on : 01st September 2023

Fixed Minor Bug Fixed.

Version 15.0.37 | Released on : 21st June 2023

Fixed Minor Bug Fixed.

Version 15.0.36 | Released on : 24thFebruary 2023

New Multi User Can Start Ticket Timer Parallel.

Version 15.0.35 | Released on : 5thDecember 2022

Update Updates Based On Latest Odoo Patches.

Version 15.0.34 | Released on : 21st October 2022

Update Updates Based On Latest Odoo Patches.

Version 15.0.33 | Released on : 18th October 2022

Fixed Minor Bug Fixed.

Version 15.0.32 | Released on : 18th October 2022

Fixed Minor Bug Fixed.

Version 15.0.31 | Released on : 15th October 2022

Fixed Minor Bug Fixed.

Version 15.0.30 | Released on : 14th October 2022

Fixed Minor Bug Fixed.

Version 15.0.29 | Released on : 7th October 2022

Fixed Minor Bug Fixed.

Version 15.0.28 | Released on : 5thSeptember 2022

Fixed Minor Bug Fixed.

Version 15.0.27 | Released on : 24thAugust 2022

Fixed Minor Bug Fixed.

Version 15.0.26 | Released on : 26thJuly 2022

New Helpdesk Stage Change History Feature Added.

Version 15.0.25 | Released on : 4thJuly 2022

Update Support User Can Access Only Assigned Ticket.

Version 15.0.24 | Released on : 24thJune 2022

Update Updates Based On Latest Odoo Patches.

Version 15.0.23 | Released on : 21stJune 2022

Fixed Minor Bug Fixed.

Version 15.0.22 | Released on : 16thJune 2022

New Email Alias For Dynamic Team Assign.

Version 15.0.21 | Released on : 3rdJune 2022

Fixed Chatter Issue Fixed.

Version 15.0.20 | Released on : 31stMay 2022

Update Updates Based On Latest Odoo Patches.

Version 15.0.19 | Released on : 26thMay 2022

Update Updates Based On Latest Odoo Patches.

Version 15.0.18 | Released on : 16thMay 2022

Update Updates Based On Latest Odoo Patches.

Version 15.0.17 | Released on : 13thMay 2022

Update Updates Based On Latest Odoo Patches.

Version 15.0.16 | Released on : 10thMay 2022

New Same Partner Merge Tickets Feature Added.

Version 15.0.15 | Released on : 7thApril 2022

Fixed Minor Bug Fixed.

Version 15.0.14 | Released on : 1st April 2022

New Portuguese Language Added.

Version 15.0.13 | Released on : 31st March 2022

Fixed Arabic Language Issue Fixed.

Version 15.0.12 | Released on : 30th March 2022

Fixed Minor Bug Fixed.

Version 15.0.11 | Released on : 29th March 2022

Fixed Minor Bug Fixed.

Version 15.0.10 | Released on : 2nd March 2022

Fixed Minor Bug Fixed.

Version 15.0.9 | Released on : 28th February 2022

Fixed Minor Bug Fixed.

Version 15.0.8 | Released on : 29th January 2022

New Search Ticket By Tags.
New Filter Tickets By Creation Date.

Version 15.0.7 | Released on : 28th January 2022

New "Archive All" Ticket Functionality Added In Kanban View.

Version 15.0.6 | Released on : 7th January 2022

New Configuration Added To View Portal Ticket With Access Token.
New Schedule Activity In Helpdesk Ticket Form View.
New Customer Ratings Visible To Only Manager & Team Leader.

Version 15.0.5 | Released on : 20th December 2021

Update Hide/Show Ticket Category & Sub Category Based On Configuration.

Version 15.0.4 | Released on : 23rd November 2021

Update Multi Langauge Translation Updated.

Version 15.0.3 | Released on : 12 November 2021

Update Start & End Date Edit By Project/Timesheet Manager Only.

Version 15.0.2 | Released on : 19 October 2021

New Configuration added to set attachment size limit on portal.

Version 15.0.1 | Released on : 10 October 2021

Initial Initial Release.
  • Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
  • No, Our helpdesk app works independently. The standard helpdesk app and our helpdesk app together not works!
    Here is the link where you can purchase our helpdesk enterprise app.
    Helpdesk Enterprise
  • Yes, This app is compatible with Odoo's Multi-Company Feature.
  • Yes, both helpdesk modules are different.
  • Yes, we provide free support for 100 days.
  • Yes, you will get free update for lifetime.
  • No, you don't need to install addition libraries.
  • Yes, You have to download module for each version (13,14,15) except in version 12 or lower.
  • No, We do not provide any kind of exchange.

Multi-Languages

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We have added predefined some languages(English, German / Deutsch, Arabic, Spanish / Espanol, French / Francais, Chinese, Portuguese/Portugal) in module, If you want to add other language you can contact us on support@softhealer.com. We use google translator tools for multi-languages so possible translations can be not accurate. we accept suggest to make more accurate translations also on support@softhealer.com.

english germany arab spanish Chinese French Portuguese
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Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

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or modified copies of the Software.

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Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author or have a question related to your purchase, please use the support page.
Excellent support, fast and efficient
by
oportunidade5d@gmail.com
on 9/28/22, 5:24 AM


good
by
decampos@neksis.pt
on 9/23/22, 8:25 AM

Quick post sales assistance, the module as a first impression seems to be a good quality code, but it is not yet in production.

by
willy cabrel
on 7/19/22, 12:35 AM

Can we have it with multi company ?

Re:
by
Softhealer Technologies
on 7/19/22, 2:45 AM Author

Hello,
Hope you are doing well !

Yes, it is working fine with multi company.

If you have any doubts then feel free to contact us.
Thank you...

by
willy cabrel
on 7/19/22, 12:33 AM


information request
by
POWERSTREET
on 6/4/22, 8:40 AM

Good morning, 


With your solution can not assign email address for ticket creation by assitance team as on the company version? 

Re: information request
by
Softhealer Technologies
on 6/6/22, 2:14 AM Author

Hi,

Sorry we don't get it very well! Please kindly contact us by email : support@softhealer.com

So we can discuss more in detail about your question.

Thank you.