Website Live Chat Availability

by
Odoo

79.74

v 16.0 Third Party 4
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Live Chat (im_livechat)
Discuss (mail)
Website (website)
Lines of code 324
Technical Name live_chat_availability
LicenseOPL-1
Websitehttps://www.bizople.com/
Versions 15.0 14.0 16.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Live Chat (im_livechat)
Discuss (mail)
Website (website)
Lines of code 324
Technical Name live_chat_availability
LicenseOPL-1
Websitehttps://www.bizople.com/
Versions 15.0 14.0 16.0

Website Live Chat Availability
With Helpdesk Ticket Support

Main Features

  • This module helps to create the ticket for the customer if the support team is not available for live chat.
  • The module will allow to set the customer support team available time under availability tab.
  • The current time of customer will be matched with live chat channel availability time.
  • If the time zone is in between the set time than it will display live chat otherwise it will display form to create a ticket.
  • Ticket will be generated in helpdesk app and customer will receive ticket reference number in email.

Set TimeZone

Set timezone in option tab of odoo livechat channel

Channel Availability

Set time in availability tab of odoo livechat channel

Live Chat

If current time is set with channel availability time than live chat will be open

Live Chat Form

If current time is not set with channel availability time than form will be open in live chat,this form will be fill by customer and will submit

Generate Ticket Number In Website And Helpdesk

Generate ticket number on submit live chat form and also create in helpdesk

Note :- This Product is developed and tested with Odoo Addons for declared compatible versions and does not guarantee compatibility with any 3rd party module. Contact us for more information or in case of any trouble with this module.

Bizople Solutions is a team of technocrats highly experienced in ERP Implementation and Customization.We work everyday to provide the best solutions with our excellence in the various area of digitization to grow the business revenue of our clients. Our young technology people love to help the customer with the most satisfactory service in Odoo ERP and E-commerce + Theme Development.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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