52.53

v 16.0 Third Party
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Project (project)
Discuss (mail)
Invoicing (account)
Lines of code 625
Technical Name tt_odoo_helpdesk
LicenseOPL-1
Websitehttps://www.tortecs.com/
Versions 14.0 15.0 16.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Project (project)
Discuss (mail)
Invoicing (account)
Lines of code 625
Technical Name tt_odoo_helpdesk
LicenseOPL-1
Websitehttps://www.tortecs.com/
Versions 14.0 15.0 16.0
tortecs-logo
Community Enterprise

Odoo HelpDesk

Brought to you by - Tortecs

If you have any requirements or need any support just email us to get your work done with our deep expertise on odoo. We deliver odoo services with ultimate results considering the customer satisfaction.

Odoo Helpdesk allow users to create, update and manage the tickets for their various requirements and concerns.


Application Features


Update the ticket status manually.

Separate Option for Sales related & Project related Tickets.

Option to add associated products/Sale Orders, Assignee, Priority, category, customer, assigned to etc.

Categories View of ticket Listing, on the basis of different options choosen.

When you have installed our application, you just need to enable Project and/or Sales as per your requirement.
Settings > Helpdesk > Enable Project/Enable Sales
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Now to create a ticket.
Odoo Helpdesk ERP > Tickets > create
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Fill Out your Options, and Choose the appropriate status
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Ticket Listing on the basis of several categories.
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Frequently Asked Questions

If I want any customizations whom should I contact ?
Please drop email at tortecs.in@gmail.com, our response time are very less with optimal supports.
Can I run this app on Odoo Enterprise ?
Yes, our app works with Odoo Enterprise as well as Community versions.
Do this app extendable ?
We have designed this app in such a way that it can be easily integrated with other odoo modules.
Do this app supports any third party odoo apps ?
Yes you can use any odoo third party apps, this module will definitely track them.

Release 1.1.0

12 JUNE 2022
Improvements

Improper create action logs

Logs generation improved

Note:

Extensively Tested on Odoo Vanilla with Ubuntu OS

Tortecs Services

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Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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