| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• eCommerce (website_sale) • Discuss (mail) • Project (project) • Sales (sale_management) • Invoicing (account) • Attendances (hr_attendance) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 3589 |
| Technical Name |
bi_support_helpdesk_ticket_merge |
| License | OPL-1 |
| Website | https://www.browseinfo.com |
| Versions | 11.0 15.0 14.0 13.0 16.0 12.0 17.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• eCommerce (website_sale) • Discuss (mail) • Project (project) • Sales (sale_management) • Invoicing (account) • Attendances (hr_attendance) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 3589 |
| Technical Name |
bi_support_helpdesk_ticket_merge |
| License | OPL-1 |
| Website | https://www.browseinfo.com |
| Versions | 11.0 15.0 14.0 13.0 16.0 12.0 17.0 |
Website Helpdesk Support Ticket Merge Odoo Apps
Merge Helpdesk Support Ticket Odoo Apps
Helpdesk Support Ticket Merge Odoo Apps
Merge Mutiple Tickets on Helpdesk Odoo Apps
Merge Helpdesk Support Ticket Odoo apps helps you to merge more then one ticket of your helpdesk support system. When there is the same support ticket posted or posted ticket from the same client it's easy to merge them using this Odoo app. This Odoo app contains almost everything you need for the service desk, technical support team, call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support ticketing system is used to give customers an interface where users can send support ticket requests and attach documents from the website. Support tickets will be sent by email to customer and admin and manage online ticketing systems for customer support in Odoo. Also it allows you to create invoices easily from the timesheet logged for the project issue and helpdesk support ticketing system. Customers can view their ticket from the website portal and easily see the stage of the reported ticket. Also, customers can communicate with the help-desk support team from the website communication option. This app helps users to merge multiple support tickets easily. Users can merge multiple helpdesk support tickets into selected tickets and add all remaining tickets as secondary tickets to selected support tickets or merge all selected support tickets and create new tickets.
If you are using Odoo enterprise version then please note that, This app doesn't work with odoo enterprise's Helpdesk app, We have our own Helpdesk app and this app adds merge helpdesk support ticket on our helpdesk app.
Looking for Helpdesk Ticket Merge Odoo Apps for Enterprise Helpdesk App, please check below link
Merge Helpdesk Support Ticket Enterprise Edition Odoo Apps.
Features
Merge Into Existing one
Allow Support User to merge tickets into one existing ticket by considering it as primary ticket.
Merge Into New one
Allow Support User to create a new ticket after merging multiple tickets.
Sub Tickets
All Tickets Under The primary ticket will see under the tab secondary tickets.
Primary Ticket View
After the merge, all secondary tickets will be an archive in a system and will not appear on the list. Only Primary tickets you can see in the main tree view.Merge Support Tickets
Merge Ticket Wizard
Primary Ticket and Secondary Ticket
In Secondary Ticket Smart Button to View you can see other tickets which are under the primary ticket.
Secondary Tickets View
Create New Ticket on Merge Ticket Wizard
Newly Created Ticket
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Free Support
You will get 90 Days free support incase any bugs or issue (Except data recovery).
At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on ticket@browseinfo.in or raise a ticket on support.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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