We have added some predefined languages (English, German / Deutsch, Arabic, Spanish / Español, French / Français, Chinese) in the module. If you want to add other languages, you can contact us at support@softhealer.com . We use Google Translator tools for multiple languages, so possible translations may not be accurate. We welcome suggestions to make the translations more accurate at support@softhealer.com.
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Employees (hr)
• Discuss (mail) |
| Lines of code | 702 |
| Technical Name |
sh_emp_complain |
| License | OPL-1 |
| Website | https://www.softhealer.com |
| Versions | 11.0 14.0 17.0 15.0 13.0 16.0 12.0 |
Community
Enterprise
Odoo.sh
Employee Complain Management
'Complain Management' helps to evaluate complains systematically. You can manage, handle & solve employees complains. This module is useful to track employee complain records easily. Admin has to create a complain category according to the organization and allocate the responsible person & department. Employees can create and post their complains with categories. After that posted complains go to responsible persons and they can resolve, refuse, or close. Responsible persons get an email for complains and the employee gets an email for complains resolved, refused, or closed. They can give ratings and comment about the decision. You can print the complain report.
How It Works?
Step 1: The Admin has to create a complain category according to the organization and allocate the responsible person, effect on & department. These groups only can resolve, refuse & close ideas.
Step 2: User post complains with subject, category, and description. The responsible Person will get email notifications.
Step 3: Responsible persons can resolve, refuse, or close complains with comments and ratings. Employees will get email notifications for approval or rejection.
Hot Features
Manage Employee Complain
Manage Complain By Category
Print Complain Report
Features
- Employees can share complains with the organization.
- Admin can create and manage complain categories and effects on specific things.
- Mail will be sent to the responsible person once any employee posts a complain.
- Responsible persons can resolve, refuse, or close complains.
- Mail will be sent to the employee once any responsible person takes a decision.
- A responsible person can give ratings and comment about the decision.
- Users can print the complain report.
Go to the 'Configuration' => 'Effect On' menu to create an effect on.
'Effect On' form view.
Go to the 'Configuration' => 'Complain Category' menu to create the complain category.
'Complain Category' form view, you can create a complain category with the department and responsible person.
Complain form view, fill in details, and post complain.
After post complains, a responsible person gets mail about that.
You can print the complain PDF report after posting it.
The complain PDF report.
A responsible person can give ratings and comment about the decision.
Resolve/refuse complain are shown as below.
The employee gets resolved/refused complains mail.
The complain PDF report.
After resolve, refuse, or close complains, the user can repost complain using 'Set To Draft'.
Group by and filter the complains based on the specific criteria or needs.
Version 17.0.1 | Released on : 3rd November 2023
Initial
Initial Release.
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & On-Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online).
- Please Contact Us at sales@softhealer.com to request customization.
- Yes, you will get free update for lifetime.
- No, you don't need to install addition libraries.
- For version 12 or upper, you will need to purchase the module for each version that you want to use.
- Yes, we provide free support for 100 days.
- No, We do not provide any kind of exchange.
Multi-Languages
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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