This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.
This app provide HelpDesk Service Level Agreement (SLA) with Consumption of estimated hours and delay analysis.
A helpdesk / support ticket system (website support)
Helpcrunch by Odoo
Manage and track support tickets
Monitor, track, and resolve customer issues
Cria um botão que transfere do helpdesk para a cotação.
Integrate the Helpdesk with Human Resources
Add Odoo module field and category fields to Ticket
Add Odoo version field to Ticket
Manage customer support tickets from Sent Quotations and Sales Orders.
Select delivery methods and carriers on Helpdesk Tickets
Create service requests from a ticket
Carry over agreement values when creating service requests
Define new additional fields of the ticket.
Allows to manage employee timesheet activity for particular ticket by user
Allows to set billable timesheet and create invoice for billable timesheet
Allows to merge ticket timesheet details
Allows to customer will confirm ticket timesheet details online
This app allow your agents/technicians to access tickets from portal.