Repair Return Of Product
Notify your customer through SMS when their repair order get confirmed
Allows to generate ticket, view ticket and track ticket
Allows to create appointment from ticket
Allows to create contract of customer for specific duration and defined services in contract
Allows to renew contract for the specific time duration
Allows to auto assign SLA in ticket base on Contract SLA configuration
Allows to create, view and track tickets through website
Allows to create, view sales quotation and online confirmation quotations
Allows to check and raise new questions and submit your answer for other question if you have knowledge about it
Allows to create invoice for the contract as per its services
Allows to create recurring ticket
Allows to refurbs products via ticket
Allows to auto assign SLA in ticket base on SLA configuration
Allows to send warranty SMS base on warranty states
Allows to decide one time use product in sales order
Allows to automatically create repair parts purchase order base of procurement rules
Allows to user will create sub tickets for assigning ticket to other responsible person
Allows to create ticket automation action
Allows to escalate ticket and assing to parent team manager