Service Desk / Helpdesk / Requests / Tickets
Automatic assignments in request via actions
Integration addon to enable resource roles feature
Provides the ability to create resource types from UI.
Allows you to automatically sort requests by predefined rules depending on SLA, Priority, Kanban State, Request Type, etc.
Automatically create invoices for requests
Todos can be added used automated action
Integration module for generic teams and request assignment policies
Surveys can be sent using automated action
Project tasks can be created using automated actions
Adds integration with HR (roles for employees).
This addon implements SLA ability to handle team assignments.
HR related assignments and subscriptions in requests using automated actions
Provides the ability to easily manage access to resources via roles.
Allows you to use a Service Level Agreement when dealing with requests.
Allows to use custom assignment policies in requests