Enforce SLAs by activating Email reminders and escalations for tickets.
Helpdesk Ticket Timesheet with Start Stop improvements to make it more easy and usefull.
Tickets can now link to existing Documents -
such as Orders, Products, Invoices, etc.
Create service requests from a ticket
Carry over agreement values when creating service requests
Add Parent/Child relationship to Helpdesk Ticket
Tickets to multiple tasks relationships
Help desk pro
Inventory and Stock Operations for Helpdesk Tickets
helpdesk, templates, messaging, mail
Improve Helpdesk by assigneing scope
Assign each help-desk ticket a unique number based on your defined sequence
Help desk ultimate
Keep the resolution of Helpdesk tickets
Set the priority based on the type
Link a helpdesk ticket to an agreement
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.