Set the priority based on the type
Track costs of delivered items with analytic accounting
Select delivery methods and carriers on Helpdesk Tickets
Create service requests from a ticket
Carry over agreement values when creating service requests
Tickets can now link to existing Documents - such as Orders, Products, Invoices, etc.
helpdesk, templates, messaging, mail
Helpdesk for all your needs
Display the customer phone number on Helpdesk ticket
Project Helpdesk Integration
Keep the resolution of Helpdesk tickets
Improve Helpdesk by assigneing scope
Enforce SLAs by activating Email reminders and escalations for tickets.
Assign each help-desk ticket a unique number based on your defined sequence
Add Parent/Child relationship to Helpdesk Ticket
helpdesk, sequence
Helpdesk Ticket Timesheet with Start Stop improvements to make it more easy and usefull.
This module adds operating unit information to Helpdesk tickets.