Helpdesk
Add the option to select project in the tickets.
Add HR Timesheet to the tickets for Helpdesk Management.
Links helpdesk tickets with nonconformities
Links helpdesk tickets with leads
Track costs of delivered items with analytic accounting
Helpdesk support application
This module allows customer to rate the assistance received on a ticket.
Add SLA to the tickets for Helpdesk Management.
Validate input data when reaching a Helpdesk Ticket stage
Set the priority based on the type
Tickets to multiple tasks relationships
Select delivery methods and carriers on Helpdesk Tickets
Create service requests from a ticket
Carry over agreement values when creating service requests
Tickets can now link to existing Documents - such as Orders, Products, Invoices, etc.
helpdesk, templates, messaging, mail
Display the customer phone number on Helpdesk ticket
Keep the resolution of Helpdesk tickets
Improve Helpdesk by assigneing scope