Allows to create ticket automation action
Allows to escalate ticket and assing to parent team manager
Allows to create new ticket from lead
Allows to customer will confirm ticket details online
Allows to generate ticket, view ticket and track ticket
Allows to merge merge ticket and it's documents base on criteria(ticket type and customer)
Allows to generate ticket sequence base on ticket type
Allows to customer online confirm about ticket status and done ticket
Allows to generate new rework ticket with rework description and link with old ticket
Allows to send sms to customer depends on SMS configuration on ticket stage