Allows to send SMS base on RMA state
Allows to send sms to customer depends on SMS configuration on ticket stage
Allows to renew contract for the specific time duration
Allows to check and raise new questions and submit your answer for other question if you have knowledge about it
Allows to automatically create repair parts purchase order base of procurement rules
Allows to create ticket automation action
Allows to generate ticket, view ticket and track ticket
Allows to customer online confirm about ticket status and done ticket
Allows to set billable timesheet and create invoice for billable timesheet
Allows to create appointment from ticket
Allows to create, view sales quotation and online confirmation quotations
Allows to create new ticket from lead
Allows to customer will confirm ticket details online
Allows to generate new rework ticket with rework description and link with old ticket
Allows to manage employee timesheet activity for particular ticket by user
Allows to merge ticket timesheet details
Allows to create contract of customer for specific duration and defined services in contract
Allows to create invoice for the contract as per its services
Allows to refurbs products via ticket