Allows to check/maintain product warranty base on sales order and invoice date
Allows to create RMA from ticket for the replace, repair products or refund invoice
Allows to generate ticket, view ticket and track ticket
Allows to auto assign SLA in ticket base on Contract SLA configuration
Allows to create recurring ticket
Allows to auto assign SLA in ticket base on SLA configuration
Allows to send SMS base on RMA state
Allows to send sms to customer depends on SMS configuration on ticket stage
Allows to renew contract for the specific time duration
Allows to check and raise new questions and submit your answer for other question if you have knowledge about it
Allows to automatically create repair parts purchase order base of procurement rules
Allows to create ticket automation action
Allows to customer online confirm about ticket status and done ticket
Allows to set billable timesheet and create invoice for billable timesheet
Allows to create appointment from ticket
Allows to create, view sales quotation and online confirmation quotations
Allows to create new ticket from lead