Allows to manage employee timesheet activity for particular ticket by user
Allows to set billable timesheet and create invoice for billable timesheet
Allows to merge ticket timesheet details
Allows to send SMS base on RMA state
Allows to check/maintain product warranty base on sales order and invoice date
Allows to create RMA for the replace, repair products or refund invoice
Allows to create RMA from ticket for the replace, repair products or refund invoice
Allows to create appointment from ticket
Allows to create contract of customer for specific duration and defined services in contract
Allows to renew contract for the specific time duration
Allows to create, view sales quotation and online confirmation quotations
Allows to check and raise new questions and submit your answer for other question if you have knowledge about it
Allows to create invoice for the contract as per its services
Allows to create recurring ticket
Allows to refurbs products via ticket
Allows to auto assign SLA in ticket base on SLA configuration
Allows to automatically create repair parts purchase order base of procurement rules
Allows to user will create sub tickets for assigning ticket to other responsible person
Allows to create ticket automation action
Allows to escalate ticket and assing to parent team manager