Helpdesk with CRM | CRM Helpdesk Portal | CRM Support Service | CRM Lead Support | Manage CRM Helpdesk
by Edge Technologies$ 40.12
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Website Builder (website) • Discuss (mail) • Calendar (calendar) • Contacts Directory (contacts) |
| Community Apps Dependencies | Show |
| Lines of code | 3476 |
| Technical Name |
helpdesk_support_with_crm |
| License | OPL-1 |
| Versions | 11.0 13.0 14.0 16.0 12.0 15.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Website Builder (website) • Discuss (mail) • Calendar (calendar) • Contacts Directory (contacts) |
| Community Apps Dependencies | Show |
| Lines of code | 3476 |
| Technical Name |
helpdesk_support_with_crm |
| License | OPL-1 |
| Versions | 11.0 13.0 14.0 16.0 12.0 15.0 |
Odoo Helpdesk CRM Integration Apps Odoo CRM Helpdesk Support Apps Odoo Helpdesk Ticket With CRM Apps Odoo CRM Helpdesk Dashboard Apps
Odoo Helpdesk Integrates CRM - Customer Relationship Management App features with helpdesk support capabilities, offering a complete solution for efficient ticket management. Users benefit from a user-friendly helpdesk dashboard, simplifying support processes. This Odoo system allows customers to create and manage tickets through a dedicated portal, enhancing accessibility. In addition, integration between the CRM and helpdesk modules enables users to create tickets directly within the CRM, as well as create Leads and Opportunities in Support Ticket.
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for crm helpdesk.
Helpdesk Configuration
Helpdesk category, rating, days, template, stages, product and multi user.
Dashboard
User can see state wise dashboard.
We provide different mail send to customer like when create ticket then generate mail is send and when click on reply button.
Helpdesk With CRM
User can create lead or opportunity in ticket and give lead/opportunity filter in ticket and also create ticket in lead or opportunity and ticket filter.
Portal
View, manage and create helpdesk ticket in website portal.
Description
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for crm helpdesk
Helpdesk Support Configuration
Helpdesk support configuration
Helpdesk support multi user and products configuration.
Helpdesk Support Team Configuration
Helpdesk support team configuration
Helpdesk Support Ticket Type Configuration
Helpdesk support ticket type configuration.
Helpdesk Subject Type Configuration
Helpdesk support subject type configuration.
Helpdesk Support Tags Configuration
Helpdesk support tags configuration
Helpdesk Support Stage Configuration
Helpdesk support stage configuration
Helpdesk Support Category Configuration
Helpdesk support category configuration.
Helpdesk Support Sub Category Configuration
Helpdesk support sub category configuration
Helpdesk Support Priorities
Helpdesk support priorities configuration
Helpdesk Support Dashboard
Helpdesk dashboard with state wise if we select in configuration
Show Helpdesk Support Ticket in Kanban View
Show helpdesk support ticket in kanban view with filter lead/opportunity.
Helpdesk Support Form
here we give some button for different functionality like approval button for stage change etc.
Send Mail on Generate New Support Ticket
Send mail on generate new support ticket.
Report of Helpdesk Support Ticket.
Report of helpdesk support ticket
Helpdesk Ticket Preview
Onclick preview button then preview is open
Helpdesk Support Cancel Ticket
Onclick click cancel ticket button then wizard is open, and then we click on cancel request in wizard then ticket is cancel
Re-Open Cancelled Helpdesk Support Ticket
Onclick re open ticket button then ticket is reopen
Helpdesk Support Reply Ticket
Onclick reply ticket button then send mail wizard is open after we click on send button then mail is send and reply date is store
Generate Mail When Reply Ticket
Generate mail when reply ticket.
Create Lead In Ticket
If user has right for manage helpdesk crm then onclick create lead button then user create lead for this ticket.
Redirect To Lead In Ticket
If user has right for manage helpdesk crm then onclick lead smart button then user redirect it related lead.
Create Opportunity In Ticket
If user has right for manage helpdesk crm then onclick create opportunity button then user create opportunity for this ticket.
Redirect To Opportunity In Ticket
If user has right for manage helpdesk crm then onclick opportunity smart button then user redirect it related opportunity.
Create Ticket In Lead/Opportunity
If user has right for manage helpdesk crm then onclick create ticket button then user create ticket.
Redirect To Ticket In Lead/Opportunity
If user has right for manage helpdesk crm then onclick ticket smart button then user redirect it related ticket.
Lead/Opportunity Tree View
If user has right for manage helpdesk crm then ticket filter is show.
Dashboard Support Ticket in Portal
Here a portal user can create or view it own ticket and show it all ticket.
Add Rating and Feedback
Enter rating and feedback.
Rating and Feedback Stored
Rating and feedback stored in backend.
Our Services
Get In Touch
You will get 60 Days free support in case any bugs or issue.
For any query or support contact us without hesitation on
edgetechnologies.odoo@gmail.comOdoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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