Time Tracker for Bureaucrat Helpdesk Lite

by
Odoo

$ 195.63

v 13.0 Third Party
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Website (website)
• Employees (hr)
• Invoicing (account)
• Project (project)
Community Apps Dependencies
Lines of code 73612
Technical Name time_tracker_bureaucrat_helpdesk_lite
LicenseOPL-1
Websitehttp://www.Pro100Systems.com.ua
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Website (website)
• Employees (hr)
• Invoicing (account)
• Project (project)
Community Apps Dependencies
Lines of code 73612
Technical Name time_tracker_bureaucrat_helpdesk_lite
LicenseOPL-1
Websitehttp://www.Pro100Systems.com.ua

Allows you to identify unproductive costs of working time

Study reports, identify the expenditure of employees' working time on activities not related to the immediate work task. Thus, it is possible to detect not only duplication of job responsibilities by several employees, but also their simulation.

Contributes to the formation of the most rational set of executable tasks

Analyze current work plans and prepare daily assignments for employees on a coordinated basis.

Proper use of execution resources speeds up the process of achieving goals.

Provides a comprehensive analysis employees time spent in 6 application modules

Explore in a single interface the spend time of employees in any of the 6 application modules. Also analyze their personal and comparative indicators.

Overview of the
Time Tracker For Bureaucrat Helpdesk Lite

This is the Bureaucrat Helpdesk Lite module from the Odoo app store. While working with General Time Tracker, it generates a Sticker for each Service Request, which is then processed according to established rules. It also provides a summary of the progress of the respective actions on each of them.

Create or find a sticker associated with a Service Request

The creation of a Sticker associated with a Service Request occurs automatically when you click on the button in any of the two ways shown in the video. Otherwise, the transition occurs to an already existing Sticker.

Summary metrics for the sticker associated with a Service Request

  • Expected Duration - the planned time spent.
  • Duration of Completed - the total amount of time spent by all users to complete a Service Request.
  • Duration Deviation (%) - the difference between the Expected Duration and the Completed Duration, expressed as a percentage.

Overview of the
General Time Tracker

Functional diagram showing the main elements and their relationships in the application:

Control panel

This is the functionality of the General Time Tracker module. Allows you to track the status of active (executable) Stickers in real time, as well as perform operations with tracks: start, stop, etc.

Short term planning

This is the functionality of the General Time Tracker module. Allows you to plan working time and work goals (Stickers) of employees.

Reports

This is the functionality of the General Time Tracker module. Provides reports on the cost of working time, payload and planning the work goals (Stickers) of employees.

Timesheets

This is the functionality of the General Time Tracker module. Timesheets can be created automatically for each Sticker based on the Task Log module from the standard Odoo distribution.

Project

This is the standard Project module in the Odoo distribution. While working with General Time Tracker, it generates a Sticker for each Task, which is then processed according to established rules. It also provides a summary of the progress of the respective actions not only for each Task, but for the associated Project as a whole.

CRM

This is the standard CRM module in the Odoo distribution. While working with General Time Tracker, it generates a Sticker for each Lead, which is then processed according to established rules. It also provides a summary of the progress of the respective actions on each of them.

Bureaucrat Helpdesk Lite

This is the Bureaucrat Helpdesk Lite module from the Odoo app store. While working with General Time Tracker, it generates a Sticker for each Service Request, which is then processed according to established rules. It also provides a summary of the progress of the respective actions on each of them.

Repairs

This is the standard Repair module in the Odoo distribution. While working with General Time Tracker, it generates a Sticker for each Repair Order, which is then processed according to established rules. It also provides a summary of the progress of the respective actions on each of them.

Maintenance

This is the standard Maintenance module in the Odoo distribution. While working with General Time Tracker, it generates a Sticker for each Service Request, which is then processed according to established rules. It also provides a summary of the progress of the respective actions on each of them.

Notes

This is the standard Note module in the Odoo distribution. While working with General Time Tracker, it generates a Sticker for each Note, which is then processed according to established rules. It also provides a summary of the progress of the respective actions on each of them.

About the modules
that provide the functionality of the application

The application should include one main module and 1 ... 6 adapter modules, which significantly improve the quality of the company's business processes, their synchronicity and compactness:

A general module (Application) that collects information about the time spent by users working with documents from other controlled modules:

  • Project
  • CRM
  • Note
  • Maintenance
  • Repair
  • Bureaucrat Helpdesk Lite

Adaptation module to the Project module to collect information about the time spent by users on working with Projects Tasks.

Allows you to control not only the working time spent by users on each Task or Project, but also the percentage of work remaining, depending on its expected duration.

Adaptation module to the CRM module to collect information about the time spent by users on working with Leads.

Allows you to control not only the working time spent by users on each Lead, but also the percentage of work remaining, depending on its expected duration.

Adaptation module to the Note module to collect information about the time spent by users working with Notes.

Allows you to control not only the working time spent by users on each Note, but also the percentage of work remaining, depending on its expected duration.

Adaptation module to the Maintenance module to collect information about the time spent by users working with Service Requests.

Allows you to control not only the working time spent by users on each Service Request, but also the percentage of work remaining, depending on its expected duration.

Adaptation module to the Repair module to collect information about the time spent by users working with Repair Orders.

Allows you to control not only the working time spent by users on each Repair Order, but also the percentage of work remaining, depending on its expected duration.

Adaptation module to the Bureaucrat Helpdesk Lite module to collect information about the time spent by users working with Service Requests.

Allows you to control not only the working time spent by users on each Service Request, but also the percentage of work remaining, depending on its expected duration.

Stickers as
a workflow tracking tool

Moving Stickers in a Workflow

Operations on Stickers are performed in the Control Panel section of the application. From the moment of creation to the moment of completion, each Sticker goes through the following four Stages:

  • New
  • Suspended
  • Continued
  • Done.

Managing sticker execution stages

Can be done with the buttons:

  • Start
  • Continue
  • Suspend
  • Done
  • Cancel.

As a result, records (Tracks) associated with the Sticker are created with the date and time of the start and end of the corresponding workflow.

Sticker Time Log view and edit

Changes are made by the Odoo tools not only by the direct user, but by the user in the role of Officer, who can modify and create Tracks from other users, as a process dispatcher.
All Tracks are marked with a color marking, which determines both their belonging to the current user and the state of their execution: Active, Completed by the user, or Completed forcibly when another Track is started.

The process of changing the Time Log of a Sticker supports checking for new Track attributes, without regard to belonging to Stickers, to avoid overlapping or merging the periods that belong to them.

How the Timesheet of the Sticker is creating?

During the user's work with the Sticker, the Timesheet is generated automatically. When creating a Sticker, Timesheet is not allowed by default (Allow Timesheets False).
You can allow the Timesheet even if the Sticker Time Log already contains Tracks. You must use the Export to Timesheet button after you allow it.

It should be noted that the Project Task and its corresponding Sticker share the same Timesheet.

Managing user Access to Stickers

Possible in the following ways:

  • Exclusive Users - allows you to define users who have exclusive access to the Sticker.
  • Track current user - allows you to display only Tracks of the current user in the Sticker.


Using the Only user tracks option distorts the indicators: Duration of Completed and Duration Deviation (%). In the process of calculating these indicators, the data of other users who worked with this Sticker are not used.

In addition, for all modules, except for the Repairs and Bureaucrat Helpdesk Lite modules, Record Rules are supported. That is, the Sticker is available to the user only if the record it comes from is available.

View all Tracks of Stickers

To display all Tracks available to the user, use the section (View) All Time Tracks. All data mining tools that exist in Odoo are available here: list, graphical and tabular reports.

Features of working in the Multiple companies mode

A created Sticker is always assigned the Company of the record from which it was created. The exceptions are the Notes and Bureaucrat Helpdesk Lite modules, which do not support Multiple Companies mode.

Short-term planning as
a tool for organizing a team

Employee Work Hours Planning

The planning of the time worked by an employee is carried out by the indicator Hours Worked. The corresponding entry here can be generated, in its absence, during the user's work automatically on the current date or added manually on the required date. By default, the value of Hours Worked is calculated from the state of the employee account settings: Default Working Hours and 2 Weeks Mode, and then changed according to the required value.

Planning Employee work goals

Planning the work goals of employees is done by creating a list of existing Stickers, in accordance with the requirement of the priorities of the work performed. Employees may create such plans on their own under the supervision of an authorized officer.

Evaluation of the conscientiousness of work performers

A daily set of indicators that allows you to determine the difference between the start time of the employee's working day (Work From) and the start time of the first Track (First Track Time), as well as the end time of the last Track (Last Track Time) and the end time of the employee's working day (Work To). Evaluation of these indicators in conjunction with the indicator Hours worked allows you to evaluate the usefulness of the employee's use of working time.

Features of working in in the Multiple companies mode

The Hours Worked record that is created is always assigned to the company to which the user belongs, according to their account settings. This approach is the vision of the author of the application and makes it possible to study the labor costs of an employee within one company.

Reports as a tool for assessing
the effectiveness of moving towards the set goals

Time spent report

It explores indicators of time spent by employees not only in certain calendar periods, but also to achieve goals, which are interpreted in the application using Stickers. All data mining tools that exist in Odoo are available here: list, graphical and tabular reports.

Payload Report

It shows the employees payload (Real Payload), which is calculated daily as the ratio of the hours worked (Tracker Duration) to the employees total scheduled work hours (Hours Worked) as a percentage.
For comparison, the report shows the employees expected payload ratio (Expected Payload), which is set by the employees account settings.
All data mining tools that exist in Odoo are available here: list, graphical and tabular reports.

Short term planning report

Allows you to track the planned goals of the work of employees (Stickers) in different calendar periods.

Evaluation of the information received at the planning stage helps to improve the organization of the work performed and accelerates the achievement of the set goals.

For a user with User privileges, using the Personalization of custom Time tracker reports parameter distorts the following indicators in reports: Total hours worked, Total duration, Average expected payload and Average Payload. In the process of calculating these indicators, data from other users is not used.

Set employee details used in reports

To analyze some indicators in the Reports, it is necessary to set the following details for Employees:

  • Timesheet Cost - the cost of one hour of the employee's working time.
  • Payload - the share of useful labour (without non-production losses) in the total duration of the employee's working time, expressed in %

Setting up reports for users with User rights

Executed in Developer mode:

  • Allow reports for Time tracker user - gives the user access to the Reports menu.
  • Personalization of Time tracker user reports - restricts the user's access to the data of other users.

Using the Personalization of custom Time tracker reports parameter distorts the following indicators in reports: Total hours worked, Total duration, Average expected payload and Average Payload. In the process of calculating these indicators, data from other users is not used.

Free support 15 & 45 days

We offer free support for our app in two phases:

  • During the first 15 days, while you're reviewing the demo data (to order a demo, send an email to e.room.sup@gmail.com).
  • During the 45 days following the date of purchase.

After the free support period

We can provide the following assistance:

  • Information support.
  • Adaptation of the application to existing business processes in your company.
  • Refinement of the application to the required functionality.

The listed services are provided on a paid basis in various forms, for example, on one-time requests or on the basis of subscription services.

Support contacts

Chat on WhatsApp: +38 0993681447
Chat on Viber: +38 0993681447
E-mail: 4p1s.info@gmail.com

Application tested on Odoo Community Edition with Windows and Ubuntu OS.

Correction of errors identified in the process of working with the application is carried out by installing updates - periodic releases, as well as individually at the request of the buyer.

Application errors: incorrect execution of its program code or inconsistency with its functionality declared in the description. 

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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