Helpdesk Issue Tracker

by
Odoo
v 14.0 Third Party 204
Download for v 14.0 Deploy on Odoo.sh
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Odoo.sh
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Odoo Apps Dependencies • Discuss (mail)
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Lines of code 898
Technical Name helpdesk_api
LicenseSee License tab
Versions 14.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Website (website)
Lines of code 898
Technical Name helpdesk_api
LicenseSee License tab
Versions 14.0

Helpdesk Issue Tracker

This module provide feature to help you Track issues from Clients/ Customers.


It also comes with an easy to connect api connector that be consumed by any application.


Video Demo: Click Here to Watch Demo


- For configuration: Simply Install the module "helpdesk_api".
Open the module, click on configuration.
Setup the stages and categories.


- To generate a ticket on the odoo view: Click on helpdesk Issue Tracker Module 'Create a ticket' Add the required fields and save.


-We provided a dynamic email feature to send mail when issues are dragged from one stage to another


- Also you can add or assign to multiple team.



For API use:

- Ensure your Json payload is as follows; .


- '{ "contact_details": { 'client_name': "Ebuka Chinedu", 'client_email': "Ebuka Chinedu", 'client_phone': "+2347067979346", }, "ticket_items": { "description": "Request for a fix...", "category_id": 1, "priority": 1', #1 high, 2 medium, 3 low } }'


- API Link: 'https://yourhostname/api/v1/issue/create' 



Odoo Proprietary License v1.0

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modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
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¿Proceso de instalacion?
by
Keiji Peña
on 7/27/21, 1:31 AM

Como puedo instalarlo en un servidor propio en linux, (ayuda para novato)

by
Stalin R
on 7/14/21, 11:25 AM

Does this module automatically create a ticket when a customer send email?